Operations Manager assisting Microbac leadership in improving lab efficiencies. Overseeing department leads and ensuring compliance with analytical testing requirements.
About the role
- Regional Field Operations Manager leading operational success for 2–5 dental offices in New York Metro Area. Driving team performance and patient care while ensuring operational efficiency.
Responsibilities
- Lead the operational success of 2–5 dental offices across the New York Metro Area, ensuring high standards in patient care, team performance, and operational efficiency.
- Travel to practices at least four days per week to engage directly with office teams, support initiatives, and foster a culture of accountability and excellence.
- Oversee onboarding and integration for new hires, ensuring a smooth transition and alignment with company culture and expectations.
- Design and implement training programs that empower team members with the skills and tools needed to succeed.
- Provide ongoing coaching and mentorship for office managers and field teams to strengthen leadership and drive performance.
- Monitor patient interactions and service delivery, ensuring each location consistently delivers an exceptional patient experience.
- Support and guide team members through escalated situations, while reinforcing best practices in daily operations.
- Collaborate with senior leadership to identify inefficiencies and execute process improvements across all offices.
- Analyze KPIs and operational data regularly to assess performance, identify trends, and implement strategic solutions.
- Lead initiatives focused on continuous improvement in patient care, employee engagement, and practice growth.
Requirements
- 5+ years of dental operations leadership experience, managing 20–50 practice locations.
- Demonstrated success in leading high-performing teams, coaching managers, and elevating operational outcomes.
- Strong analytical skills with the ability to use KPIs and data to inform decisions and track progress.
- Exceptional leadership and communication skills with the ability to build relationships across all levels of the organization.
- Availability to travel within the New York Metro Area four days per week, with a strong field presence.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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