Ticket Operations lead for 160over90, managing premium ticketing for iconic events like the Super Bowl. Delivering seamless experiences for partners and VIP guests while optimizing ticket operations.
About the role
- Director of Operational Excellence shaping and delivering initiatives to improve scalability and performance at Early Warning, a financial services leader. Collaborating with leadership to translate strategic priorities into actionable change.
Responsibilities
- Leads and drives cross-functional operational excellence initiatives that improve end-to-end processes, scalability, and effectiveness.
- Partners closely with the Head of Corporate Strategy and the Senior Director of Operational Excellence to diagnose operational challenges, design solutions, and execute agreed-upon transformation priorities, ensuring strategic intent is translated into measurable operational outcomes.
- Defines, tracks, and analyzes key performance indicators (KPIs) to measure process effectiveness, efficiency gains, and initiative outcomes
- Conducts and oversees process assessments across assigned functions to identify inefficiencies, redundancies, risks, and opportunities for improvement
- Drives execution across multiple teams, balancing speed, risk, and control requirements
- Supports enterprise-wide transformation efforts by aligning stakeholders and drives adoption of automation, AI, and digital solutions by identifying use cases, partnering with technology teams, and driving implementation within scope
- Prepares clear, data-driven analyses, reports, and recommendations for senior leadership, translating process findings into practical, decision-support insights
- Serves as a change champion for assigned initiatives, driving engagement and adoption through effective communication, stakeholder management, and follow-through
- Ensures compliance, risk, and scalability considerations are incorporated into process redesigns in collaboration with risk, legal, and control partners.
Requirements
- Bachelor’s degree in business administration, operations management, industrial engineering, or related field
- 12 years of experience in management consulting, transformation, strategy, or operational excellence roles
- Consulting or equivalent experience demonstrating structured problem-solving, executive communication, and leading enterprise-wide transformation initiatives with measurable impact
- Experience working within financial services, fintech, payments, or other regulated industries
- Demonstrated success in leading enterprise-wide transformation initiatives with measurable impact
- Strong stakeholder management skills and comfort operating in ambiguity
- Strong background in change management and executive stakeholder management
- Exceptional communication, influencing, and negotiation skills.
Benefits
- Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
- 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
- Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of Paid Parental Leave
- Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
- And SO much more!
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