Hybrid Director, Operational Excellence

Posted 5 days ago

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About the role

  • Director of Operational Excellence shaping and delivering initiatives to improve scalability and performance at Early Warning, a financial services leader. Collaborating with leadership to translate strategic priorities into actionable change.

Responsibilities

  • Leads and drives cross-functional operational excellence initiatives that improve end-to-end processes, scalability, and effectiveness.
  • Partners closely with the Head of Corporate Strategy and the Senior Director of Operational Excellence to diagnose operational challenges, design solutions, and execute agreed-upon transformation priorities, ensuring strategic intent is translated into measurable operational outcomes.
  • Defines, tracks, and analyzes key performance indicators (KPIs) to measure process effectiveness, efficiency gains, and initiative outcomes
  • Conducts and oversees process assessments across assigned functions to identify inefficiencies, redundancies, risks, and opportunities for improvement
  • Drives execution across multiple teams, balancing speed, risk, and control requirements
  • Supports enterprise-wide transformation efforts by aligning stakeholders and drives adoption of automation, AI, and digital solutions by identifying use cases, partnering with technology teams, and driving implementation within scope
  • Prepares clear, data-driven analyses, reports, and recommendations for senior leadership, translating process findings into practical, decision-support insights
  • Serves as a change champion for assigned initiatives, driving engagement and adoption through effective communication, stakeholder management, and follow-through
  • Ensures compliance, risk, and scalability considerations are incorporated into process redesigns in collaboration with risk, legal, and control partners.

Requirements

  • Bachelor’s degree in business administration, operations management, industrial engineering, or related field
  • 12 years of experience in management consulting, transformation, strategy, or operational excellence roles
  • Consulting or equivalent experience demonstrating structured problem-solving, executive communication, and leading enterprise-wide transformation initiatives with measurable impact
  • Experience working within financial services, fintech, payments, or other regulated industries
  • Demonstrated success in leading enterprise-wide transformation initiatives with measurable impact
  • Strong stakeholder management skills and comfort operating in ambiguity
  • Strong background in change management and executive stakeholder management
  • Exceptional communication, influencing, and negotiation skills.

Benefits

  • Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
  • 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
  • Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
  • 12 weeks of Paid Parental Leave
  • Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
  • And SO much more!

Job title

Director, Operational Excellence

Job type

Experience level

Lead

Salary

$186,000 - $232,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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