Director of Operational Excellence shaping and delivering initiatives to improve scalability and performance at Early Warning, a financial services leader. Collaborating with leadership to translate strategic priorities into actionable change.
Responsibilities
Leads and drives cross-functional operational excellence initiatives that improve end-to-end processes, scalability, and effectiveness.
Partners closely with the Head of Corporate Strategy and the Senior Director of Operational Excellence to diagnose operational challenges, design solutions, and execute agreed-upon transformation priorities, ensuring strategic intent is translated into measurable operational outcomes.
Defines, tracks, and analyzes key performance indicators (KPIs) to measure process effectiveness, efficiency gains, and initiative outcomes
Conducts and oversees process assessments across assigned functions to identify inefficiencies, redundancies, risks, and opportunities for improvement
Drives execution across multiple teams, balancing speed, risk, and control requirements
Supports enterprise-wide transformation efforts by aligning stakeholders and drives adoption of automation, AI, and digital solutions by identifying use cases, partnering with technology teams, and driving implementation within scope
Prepares clear, data-driven analyses, reports, and recommendations for senior leadership, translating process findings into practical, decision-support insights
Serves as a change champion for assigned initiatives, driving engagement and adoption through effective communication, stakeholder management, and follow-through
Ensures compliance, risk, and scalability considerations are incorporated into process redesigns in collaboration with risk, legal, and control partners.
Requirements
Bachelor’s degree in business administration, operations management, industrial engineering, or related field
12 years of experience in management consulting, transformation, strategy, or operational excellence roles
Consulting or equivalent experience demonstrating structured problem-solving, executive communication, and leading enterprise-wide transformation initiatives with measurable impact
Experience working within financial services, fintech, payments, or other regulated industries
Demonstrated success in leading enterprise-wide transformation initiatives with measurable impact
Strong stakeholder management skills and comfort operating in ambiguity
Strong background in change management and executive stakeholder management
Exceptional communication, influencing, and negotiation skills.
Benefits
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
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