Digital Customer Success Manager managing over 300 accounts for Euna. Providing operationally sharp digital engagement to enhance customer success and growth with AI tools.
About the role
- Customer Success Lead managing energy efficiency for German clients with a focus on energy management systems. Collaborating closely with customers and internal teams for optimal outcomes.
Responsibilities
- Active management of a portfolio of mid-sized customers
- Development of individual Energy Champion roadmaps for each customer
- Conducting business reviews
- Close collaboration with customer-side energy managers
- Acting as the internal voice of the customer
- Building and further developing a small CSM team
- Identifying upsell and expansion potential within the existing customer base
Requirements
- Background in energy (energy consultant or energy manager)
- 3–5+ years in energy consulting or experience in energy management
- Proven experience implementing or operating an Energy Management System (EnMS), including ISO 50001
- Knowledge of relevant energy management system requirements (EED, ISO 50001, BAFA, etc.)
- Experience leading a team
- Hands-on mentality with direct customer-facing work
- Fluent German, strong English
Benefits
- Competitive compensation including VSOP (virtual stock option plan)
- Bike leasing (JobRad)
- Public transport ticket (Jobticket)
- Wellpass wellness benefit
- Modern office in Munich
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Digital Customer Success Manager enhancing engagement for a high - volume portfolio at Euna Solutions. Focusing on operational efficiency, automation, and maintaining customer success for over 300 accounts.
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