Field Service Engineer providing scientific/technical service for diagnostic solutions at Roche. Maintaining operational excellence and ensuring customer satisfaction through effective communications and service delivery.
About the role
- Field Service Representative supporting water treatment and disinfection systems in various industries. Installing and maintaining equipment while ensuring compliance with safety standards.
Responsibilities
- Install, calibrate, and maintain chemical feed equipment and process monitoring equipment at customer accounts
- Deliver expert service and support for cooling tower cleaning and water disinfection
- Provide technical support and escalate complex challenges as needed
- Build strong relationships with customers and promote best practices
- Ensure full compliance with safety policies and procedures
- Execute required chemistry tests, log and report data, and maintain product inventories at customer accounts
- Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
- Provide technical support to customers; identifying and resolving customer pain points, escalating as required
Requirements
- High school diploma or equivalent
- 2 years of experience in water treatment or an industrial/mechanical environment
- Demonstrated mechanical aptitude
- Current and valid Driver’s License with no restrictions
- Position requires travel to the US for training/meetings
- Post Secondary Diploma or trade school certification (preferred)
- Familiarity with boilers, cooling towers, and wastewater treatment systems (preferred)
- Proficiency with Microsoft Office Suite (preferred)
Benefits
- Access to our comprehensive benefits package including medical, dental, vision, stock purchase plan, and more!
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