Account Manager intern contributing to customer relations, commercial connections, and cross - functional projects at Rue des Vignerons. Engaging with wine tourism and enhancing partner relations.
About the role
- Account Manager facilitating client relationships in forex and CFD trading. Primarily focused on providing personalized support and guidance to enhance client trading experiences.
Responsibilities
- Actively promote the company’s products and ensuring a high level of customer service.
- Provide users with relevant consulting services and handle problems and complaints through both telephone and online channels.
- Monitor individual and team performance to consistently meet and exceed KPIs and sales targets, demonstrating a commitment to excellence in all aspects of the role.
- Maintain good relationships and build strong client support through ongoing engagement and develop quality service to clients.
- Monitor the team's productivity and efficiency, ensuring optimal and effective allocation of resources.
- Maintain and enhance the consistency of sales service performance standards and benchmarks through ongoing improvements.
- Maintain proper follow-ups with client on a timely manner as per procedures and policies set by the company.
- Ability to maintain, develop, and convert individual client, by giving appropriate guidance and information to clients.
- Improving the operations of Sales, Support, and Marketing teams involves overseeing their day-to-day activities, optimizing processes, and ensuring alignment with the organization's goals.
- Acts as a brand ambassador for EC Markets & provide effective leadership to their team.
- Stay updated on financial market trends and communicate market updates to clients clearly and effectively.
- Follow the company’s compliance policies and procedures with regards to processing client documentation and other relative matters.
- To assist clients with Opening new accounts and build a new client base.
- It is important to know all the features and benefits of all products, services, promotions, bonuses, and trading systems offered to better educate the client.
- To ensure that all up-selling and cross-selling opportunities are capitalised upon.
- Provide direction and guidance to clients for using the Company's trading system.
Requirements
- At least 1-2 years of experience as sales teams in the financial services industry.
- Profound/intermediate knowledge about CFDs, Equities, Crypto-Currency market.
- Proficiency in English (both written and verbal).
- Computer literate, good capacity of Microsoft Office applications.
- Proven ability to negotiate effectively with clients to achieve favorable outcomes.
- Dynamic, innovative and target driven.
- Ability to work independently and taking the initiative to expand the client base.
- Ability to work to handle high-pressure and fast-paced environment.
- Fluency in English and Thai is a MUST.
Benefits
- Competitive salary and performance-based incentives.
- Professional development and training opportunities.
- Collaborative and innovative team environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Account Manager for Rue des Vignerons, enhancing relationships in the wine tourism sector. Focused on partner support, sales, and client satisfaction in Toulouse.
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