Director of Risk Management at eBay ensuring phenomenal buyer-seller experiences and developing scalable risk management solutions. Collaborating with various teams to enhance operational efficiency in the risk domain.
Responsibilities
Lead and collaborate with a wide range of partners and team members to advance pivotal initiatives.
Deliver scalable global risk management policies and business operations efficiently and on time.
Craft and communicate the team’s strategy, roadmap, and ongoing progress via high-impact presentations and updates for eBay’s c-suite and other executive partners
Help organize and syndicate the rich data and insights available to the Risk team from various resources to enable effective decision-making and prioritization
Look across the business to draw out insights, drive efficiencies and solutions to business problems to ensure the team is setup to meet business goals
Monitor the performance of risk strategies and proactively seek out opportunities for improvement in policy, operations, and product
Rigorously set and measure operational metrics and outcomes, and continually improve processes at scale
Requirements
Bachelor’s degree in a relevant quantitative field (Statistics, Mathematics, Economics, Operations Research)
10+ years of experience in risk and fraud management, analytical and operational role in fast-paced environments
Prior Payments/eCommerce/Fintech/Consulting experience is a strong plus
Experience working cross-functionally with product, data science, and engineering leaders and teams
Excellent written and spoken communication skills, and ability to communicate sophisticated technical topics in clear simple terms
Outstanding communication skills: Communicate ideas succinctly and accurately; tailor your communication to a broad range of audiences; active listening and good presentation skills.
Maintain strong knowledge base of key industry trends, developments, and innovations in payment industry fraud, authentication, mitigation strategies, and emerging solutions
Experience leading ambiguous and less defined environments
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