Hybrid Customer Ops Specialist

Posted 6 days ago

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About the role

  • Devote yourself to ensuring customer satisfaction
  • Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
  • Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department
  • Provide timely, empathetic support to customers through our Zendesk software, handling incoming chats and emails with care and speaking with Caramel customers over the phone
  • Build strong feedback loops between customers and internal teams to continually improve customer experiences
  • Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume
  • Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service

Requirements

  • 2+ years of technology customer support experience with exceptional customer service skills
  • Technology or automotive industries experience
  • Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications
  • Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach
  • Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills
  • Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred
  • Bachelor’s degree or equivalent a plus

Benefits

  • full range of medical, financial, and/or other benefits
  • 401(k) eligibility
  • various paid time off benefits, such as PTO and parental leave

Job title

Customer Ops Specialist

Job type

Experience level

JuniorMid level

Salary

$21 - $25 per hour

Degree requirement

Bachelor's Degree

Location requirements

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