Loan Operations Commercial Loan Closer ensuring smooth and timely closing of commercial loans. Collaborating with internal and external stakeholders in Atlanta office environment.
About the role
- Customer Ops Specialist providing technology customer support for eBay's car checkout platform. Focusing on customer satisfaction, resolving inquiries, and collaborating with internal teams in Jacksonville.
Responsibilities
- Devote yourself to ensuring customer satisfaction
- Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
- Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department
- Provide timely, empathetic support to customers through our Zendesk software, handling incoming chats and emails with care and speaking with Caramel customers over the phone
- Build strong feedback loops between customers and internal teams to continually improve customer experiences
- Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume
- Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service
Requirements
- 2+ years of technology customer support experience with exceptional customer service skills
- Technology or automotive industries experience
- Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications
- Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach
- Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills
- Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred
- Bachelor’s degree or equivalent a plus
Benefits
- full range of medical, financial, and/or other benefits
- 401(k) eligibility
- various paid time off benefits, such as PTO and parental leave
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