Payroll and Pensions Assistant joining the team to support the retirement process. Detail-oriented role involving pension-related activities and member communication.
Responsibilities
Manage the Pension Hub inbox and respond to queries from both internal and external parties
Communicate effectively with members regarding pension-related activities
Process opt-ins, opt-outs, and contribution queries
Provide completed forms to the Pensions team and liaise with them where necessary
Review data quality and ensure it is reported accurately
Requirements
An understanding & willingness to learn about the pension’s environment
Strong customer service orientation delivering within the organisations service standards
Relevant qualifications
Proficient in Microsoft Office, particularly Excel, and pension administration systems
Ability to work both independently and as part of the Pension Hub team
Benefits
Enjoy a collaborative work environment
Diverse range of benefits to help and support during employment
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