Customer Services Representative handling customer inquiries related to unsecured lending at Hastings Direct. Responsible for providing support and managing queries through different communication channels.
About the role
- Energie-Spezialist im Kundenservice bei E.ON in Köln, verantwortlich für Kundenanfragen und Problemlösungen. Teil eines dynamischen Inhouse-Teams mit kurzen Entscheidungswegen.
Responsibilities
- You handle inquiries by phone, email, or chat and resolve issues independently
- You take ownership of each case you handle until it is fully resolved
- You will be trained in all relevant topics and will be able to handle a wide range of requests related to tariffs, bills, products, payment installments, relocations, or contract changes
- You document your cases clearly and transparently
- You proactively contribute when you identify the need for improvements in processes, tools, or workflows
- You work closely with your team, support colleagues, and jointly develop new ideas for improved customer service
- You handle change confidently and quickly familiarize yourself with new topics
- You are open to new tools such as AI-assisted assistants and digital services
Requirements
- Experience in B2C service, whether in-house or with an external provider, is desirable
- Experience with energy industry topics is an advantage but not a requirement
- Excellent German language skills, both written and spoken
- Enthusiasm for learning new topics and finding practical solutions
- Independent, reliable working style and a friendly, clear communication style
- Team spirit, sense of responsibility, and willingness to make decisions
- Proficiency in using digital tools
- Experience with agile projects or agile working methods is an advantage
Benefits
- A highly motivated team with flat hierarchies and short communication lines
- An office in the heart of Cologne and the option for hybrid work
- Plenty of fun at work and within the team
- Competitive pay and 30 days of vacation per year
- Subsidized job ticket and free parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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