Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
E.
Hybrid Commercial Specialist – Customer Service, Customer Care (Energy Sector)
Posted 4 weeks ago
About the role
- Kaufmännische Fachkraft für Kundenservice in der Energiewirtschaft bei HanseWerk Natur GmbH in Quickborn. Bearbeiten von Kundenanliegen und Verwaltung kaufmännischer Stammdaten.
Responsibilities
- You handle all final telephone, electronic and written customer inquiries (first and second level) for a total of 7 different clients.
- You assist with recording and maintaining meter data and readings and perform recalculations using the degree-day method for defective meters and cancellation of incorrect settlements.
- You manage commercial master data and process billing for our heat cost allocator customers (billing master data according to AVB and HKVO).
- You commission and supervise orders for our technical departments and metering service providers.
- You carry out pre-litigation dunning/collection procedures as well as accounts receivable/payment processing.
- You contribute to the implementation of projects.
Requirements
- You have a commercial vocational qualification with additional training (80–120 hours) or are willing to complete one.
- You bring extensive knowledge in customer service, particularly in billing and customer care, and possess technical understanding.
- You enjoy interacting and communicating with customers, especially via telephone during our service hours.
- You are characterized by competent communication skills and a strong customer-oriented attitude, and you demonstrate assertiveness and decisiveness.
- Ideally, you already have good knowledge of the billing regulations AVBFernwärmeV, the billing software NTS Suite, and the Heating Costs Ordinance (Heizkostenverordnung/HKVO).
Benefits
- Transparent compensation: You receive an attractive collective agreement-based salary, a Christmas bonus, an annual bonus payment, capital-forming benefits (€480/year) and a company pension scheme.
- Time for yourself: We offer a 38-hour work week and 30 vacation days, plus days off on Christmas Eve and New Year’s Eve. Time tracking is in place and you can convert accrued hours into time off.
- Flexibility: Flexible working hours without core hours. Remote work is standard. With our workation offer you can work up to 20 days per year from within the EU.
- Meaningful work: With us you make a valuable contribution to the energy transition — in a large company with a secure job.
- Health: Whether a company bike (JobRad), corporate sports, sporting events or balanced meals in our canteen – your personal wellbeing matters to us.
- Development & training: Our training programs support your professional and personal development, including project work across the entire E.ON Group.
- Family: As a certified family-friendly employer we cooperate with partners who support you with childcare or caring for relatives. Additionally, you receive a childbirth allowance of €350.
- Time out: With our sabbatical program you can take a break of up to 6 months. You can also book holiday accommodations across Europe at favorable rates.
- Leave: For certain occasions, such as marriage, moving house, children’s weddings, or silver wedding anniversaries, you receive leave beyond the statutory entitlement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative builds and maintains client relationships while assisting with system implementation. Collaborates with internal teams and oversees client inquiries and needs.
Customer Service Representative at Wawanesa Insurance delivering exceptional service in a high - paced contact center. Resolving inquiries and supporting policy updates while ensuring compliance with company standards.
Research and Sales Support Specialist providing backend support for Harvard Business Publishing's sales teams. Managing client requirements and ensuring optimal use of products and services through training and reports in India.
Customer Experience Specialist providing legendary hospitality and coordinating custom itineraries for guests at Fresh Tracks Canada. Engaging with clients pre, during, and post travels to ensure satisfaction.
Schaeffler寻找销售和客户服务协调员。负责执行订单获取和订单履行流程及客户支持工作。
Customer Support Parts Agent managing customer inquiries and orders for spare parts at IWK. Collaborating with sales and logistics teams to ensure effective order processing and customer communication.
Customer Service Admin managing regulatory watch and technical support for maritime classification. Engaging with clients and facilitating compliance throughout operations.
Supervise the Customer Service Department ensuring timely outbound shipment deliveries at CEVA Logistics. Oversee team performance and maintain internal relationships for cargo flow optimization.
Customer Support Manager for CARSYNC's innovative fleet management platform. Overseeing customer inquiries and ensuring effective onboarding and support processes.