Customer Care Consultant at Prima providing professional and human support for motor insurance queries. Growing with the company while offering customer support through various communication channels.
E.
Hybrid Commercial Specialist – Customer Service, Customer Care (Energy Sector)
Posted 2 months ago
About the role
- Kaufmännische Fachkraft für Kundenservice in der Energiewirtschaft bei HanseWerk Natur GmbH in Quickborn. Bearbeiten von Kundenanliegen und Verwaltung kaufmännischer Stammdaten.
Responsibilities
- You handle all final telephone, electronic and written customer inquiries (first and second level) for a total of 7 different clients.
- You assist with recording and maintaining meter data and readings and perform recalculations using the degree-day method for defective meters and cancellation of incorrect settlements.
- You manage commercial master data and process billing for our heat cost allocator customers (billing master data according to AVB and HKVO).
- You commission and supervise orders for our technical departments and metering service providers.
- You carry out pre-litigation dunning/collection procedures as well as accounts receivable/payment processing.
- You contribute to the implementation of projects.
Requirements
- You have a commercial vocational qualification with additional training (80–120 hours) or are willing to complete one.
- You bring extensive knowledge in customer service, particularly in billing and customer care, and possess technical understanding.
- You enjoy interacting and communicating with customers, especially via telephone during our service hours.
- You are characterized by competent communication skills and a strong customer-oriented attitude, and you demonstrate assertiveness and decisiveness.
- Ideally, you already have good knowledge of the billing regulations AVBFernwärmeV, the billing software NTS Suite, and the Heating Costs Ordinance (Heizkostenverordnung/HKVO).
Benefits
- Transparent compensation: You receive an attractive collective agreement-based salary, a Christmas bonus, an annual bonus payment, capital-forming benefits (€480/year) and a company pension scheme.
- Time for yourself: We offer a 38-hour work week and 30 vacation days, plus days off on Christmas Eve and New Year’s Eve. Time tracking is in place and you can convert accrued hours into time off.
- Flexibility: Flexible working hours without core hours. Remote work is standard. With our workation offer you can work up to 20 days per year from within the EU.
- Meaningful work: With us you make a valuable contribution to the energy transition — in a large company with a secure job.
- Health: Whether a company bike (JobRad), corporate sports, sporting events or balanced meals in our canteen – your personal wellbeing matters to us.
- Development & training: Our training programs support your professional and personal development, including project work across the entire E.ON Group.
- Family: As a certified family-friendly employer we cooperate with partners who support you with childcare or caring for relatives. Additionally, you receive a childbirth allowance of €350.
- Time out: With our sabbatical program you can take a break of up to 6 months. You can also book holiday accommodations across Europe at favorable rates.
- Leave: For certain occasions, such as marriage, moving house, children’s weddings, or silver wedding anniversaries, you receive leave beyond the statutory entitlement.
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