Hybrid IT Systems Administrator – APAC

at DYWIDAG

• Job title: IT Systems Administrator – APAC
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Firewalls, SQL
• Location requirements: Hybrid, Taipei, Taiwan

About the role

• IT Systems Administrator supporting APAC users and managing hardware/software/infrastructure IT services. Responsible for maintaining service level agreements and user support.

Responsibilities

• Ensure that service requests and incidents are addressed in a timely manner, adhering to pre-defined SLA’s and prioritisation
• Providing speedy turnaround on fix for fail issues raised via the service desk system escalating further within the team as and when required.
• Maintain an up-to-date asset register for all IT equipment and services including service contracts, ensuring active directory (AD) hardware records are aligned for the allocated region / locations.
• Maintain AD employee information, ensuring the directory remains up to date and in line with HR requirements.
• Ensure leavers are process within a timely manner, following the current documented processes.
• Ensure that defined procedures for setting up IT equipment and users are adhered to, in addition and identify process improvements on an ongoing basis.
• Create and maintain documentation to provide information for IT incidents and services.
• Review IT documents and procedures with the IT team to ensure documented information is current and accurate.
• Maintain support and ensure security of servers/desktop and laptops.
• Responsible for User-ID and account creation and maintenance (active directory).
• Conduct research on network products, services, protocols and standards.
• Administer hardware and software upgrades when required.
• Assist with maintaining O365 environment including Teams and Licence allocation.
• Maintain security solutions, including firewall, anti-virus and intrusion detection systems.
• Daily maintenance of switches, routers, firewalls, servers and all other network equipment.
• Maintain working relationships within the team and with our suppliers to ensure that all deployed services, are supported and maintained effectively and efficiently.
• Ability to read, analyse, apply and improve technical procedures.
• Ability to read and interpret documents such as procedure manuals, business periodicals, professional journals, operating and maintenance instructions, and safety rules.
• Support corporate compliance standards to de risk any potential issues and minimise impact or potential degradation to business operations. Finance Audits, DPA Audits, GDPR, Security, Disaster Recovery.
• Keep abreast of current technologies/innovations and identify where such technologies could be beneficial to improve company performance. Connect with industry at Forums, attend annual conferences.

Requirements

• Good understanding of Service Desk processes and operations (ideally ManageEngine ServiceDeskPlus)
• Understanding of general business practices, specifically within a constriction, service management or manufacturing environment.
• International service delivery exposure with a high degree of customer and communication skills
• Broad experience of software development/application management through the full systems lifecycle.
• Strong analytical and problem-solving skills
• Ability to resolve complex functional and technical issues on a daily basis.
• Excellent customer focus and customer service skills
• Experience of SQL-Server (multiple versions) and system development
• Knowledge of the ITIL Service Management process
• Experience of business analytical tools and processes
• Ability to work to tight deadlines, tight scope but with a creative input
• Ability to work as an effective team member.
• Good oral and written communication skills.
• Ability to effectively present information and respond to questions from users.
• In depth knowledge of Microsoft products, prior experience in Server & Network Administration, experience with Backup & Recovery applications.
• 2+ years in Technical/Network Support Experience is preferable.
• Fluent in Chinese and English
• University degree in computing.