Senior Legal Delivery Manager leading a high-performing team in a global legal firm. Shaping managed legal services and driving operational excellence in the UK Delivery Team.
Responsibilities
Lead and optimise operations, ensuring high operational and financial performance
Oversee the integration of new work streams by redesigning processes to leverage technology
Identify and implement opportunities for process improvements, automation, and best practice
Lead a positive team culture that supports progression and development
Oversee work allocation, ensure efficient resource planning, and maintain accurate time recording
Identify and address training needs in collaboration with HR and L&D
Take responsibility for escalated HR and delivery issues
Build and maintain strong relationships with clients to identify new business opportunities
Ensure quality standards, service level agreements, and best practices are met
Manage risk and compliance, ensuring team processes comply with regulatory obligations
Requirements
Qualified solicitor with at least 3 years’ PQE experience
Demonstrated ability to motivate and lead large legal operations teams effectively
High level of financial and commercial awareness
Excellent attention to detail, with the ability to analyse files and data accurately
Experience in implementing technology solutions and supporting change initiatives
Ability to adapt positively to change and work effectively under pressure to meet deadlines
Skilled in managing escalations in line with regulatory standards, with sound decision-making skills
Experience managing document review projects and teams, and confidence using Relativity or other review platforms
Proven track record of meeting budgets, quality standards, and timelines
Ability to report on progress metrics and provide clear, insightful analysis
Benefits
Flexibility through hybrid working
Opportunities for career development and progression
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