About the role

Legal Delivery Team Lead responsible for managing a team of paralegals primarily focusing on Data Protection at DWF in Manchester. Leading compliance and performance metrics while ensuring high-quality service delivery.

Responsibilities

Provide effective leadership, setting clear expectations, and fostering a positive and productive work environment.
Develop a comprehensive understanding of the regulatory environment in which the team operates, including relevant compliance policies.
Ensure that the team's activities are fully compliant with these regulations.
Track individual Key Performance Indicators (KPIs) and contribute to overall team performance, including financial and non-financial measures, where applicable.
Conduct regular one-on-one meetings (1-1s) to foster employee engagement, identify areas of improvement, and develop and document individualised development plans for team members.
Ensure strict adherence to the procedures of the business as outlined in core materials, manuals, and training materials.
Engage with internal clients to gather insights into operational performance and address any escalated issues.
Conduct thorough file reviews with a high level of attention to detail to optimise the progression of matters in an efficient and effective manner.
Fully engage with the firm's performance review cycle to facilitate professional growth.
Prioritise and organise work efficiently and effectively to ensure all delegated tasks are completed to specified deadlines and consistently meet high standards.
Provide support and assistance to the Legal Delivery Manager to ensure Service Level Agreements (SLAs) are consistently adhered to, delivering exceptional service.

Proven leadership and team management skills.
Excellent communication and interpersonal abilities with a high level of attention to detail.
Strong written and verbal skills and the ability to communicate with colleagues at all levels.
A positive, enthusiastic and proactive approach.
Strong organisational and time management skills and the ability to juggle multiple demands, prioritising workloads.
Proficiency in using Case Management Systems and relevant software.
Thorough understanding of relevant regulatory requirements and compliance policies.
Ability to adapt to changing priorities and work effectively under pressure.
Commitment to ethical and fair business practices.
A good knowledge of data protection and cyber security.
CIPP/E Certification.

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all.
We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.
Professional development opportunities.