Hybrid Legal Delivery Team Lead

at DWF

• Job title: Legal Delivery Team Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security
• Location requirements: Hybrid, Manchester, United Kingdom

About the role

• Legal Delivery Team Lead responsible for managing a team of paralegals primarily focusing on Data Protection at DWF in Manchester. Leading compliance and performance metrics while ensuring high-quality service delivery.

Responsibilities

• Provide effective leadership, setting clear expectations, and fostering a positive and productive work environment.
• Develop a comprehensive understanding of the regulatory environment in which the team operates, including relevant compliance policies.
• Ensure that the team's activities are fully compliant with these regulations.
• Track individual Key Performance Indicators (KPIs) and contribute to overall team performance, including financial and non-financial measures, where applicable.
• Conduct regular one-on-one meetings (1-1s) to foster employee engagement, identify areas of improvement, and develop and document individualised development plans for team members.
• Ensure strict adherence to the procedures of the business as outlined in core materials, manuals, and training materials.
• Engage with internal clients to gather insights into operational performance and address any escalated issues.
• Conduct thorough file reviews with a high level of attention to detail to optimise the progression of matters in an efficient and effective manner.
• Fully engage with the firm's performance review cycle to facilitate professional growth.
• Prioritise and organise work efficiently and effectively to ensure all delegated tasks are completed to specified deadlines and consistently meet high standards.
• Provide support and assistance to the Legal Delivery Manager to ensure Service Level Agreements (SLAs) are consistently adhered to, delivering exceptional service.

Requirements

• Proven leadership and team management skills.
• Excellent communication and interpersonal abilities with a high level of attention to detail.
• Strong written and verbal skills and the ability to communicate with colleagues at all levels.
• A positive, enthusiastic and proactive approach.
• Strong organisational and time management skills and the ability to juggle multiple demands, prioritising workloads.
• Proficiency in using Case Management Systems and relevant software.
• Thorough understanding of relevant regulatory requirements and compliance policies.
• Ability to adapt to changing priorities and work effectively under pressure.
• Commitment to ethical and fair business practices.
• A good knowledge of data protection and cyber security.
• CIPP/E Certification.

Benefits

• We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
• We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all.
• We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.
• Professional development opportunities.