About the role

Account Executive managing strategic issues and relationships with Duke Energy’s complex customers. Enhancing customer satisfaction and driving regional growth with comprehensive strategies and solutions.

Responsibilities

Managing strategic issues and cultivating relationships with Duke Energy’s largest and most complex commercial and industrial customers
Enhancing customer satisfaction and strengthening key external partnerships
Building customer advocacy and identifying opportunities to grow earnings
Developing and executing strategies that support the company’s business objectives, policy priorities and reputation management efforts
Establishing and maintaining strong relationships at all levels within customer organizations to support long-term engagement and strategic alignment
Demonstrating an in-depth knowledge of complex rate structures, billing options, demand response programs, and renewable options
Serving as lead negotiator and primary decision maker in resolving customer issues
Owning and managing the entire customer relationship, coordinating with internal departments
Driving regional growth by partnering with the Duke Energy economic development team
Managing the sales process from initial needs assessment through solution delivery
Developing and maintaining comprehensive understanding of the customer’s business and strategic initiatives

Bachelors degree AND five (5) years minimum required related experience
In Lieu of degree(s) and experience listed above, High School/GED AND eight (8) years minimum required related experience
Master’s degree (preferred)
Certified Energy Manager (preferred)
Professional Engineer (preferred)
Experience managing relationships with large and complex customers and/or key stakeholders
Ability to develop results-oriented business relationships to influence the outcome of issues to effectively advance and/or position the corporation’s business plans and objectives
Extensive knowledge of electric distribution and transmission systems and grid operations (preferred)
Knowledge of customer-side energy distribution and energy-consuming systems and processes
Excellent interpersonal skills including communication skills, presentation skills, conflict resolution and negotiation skills
Business development experience
Excellent judgment and decision-making skills
Ability and flexibility to effectively manage and facilitate multiple projects and issues simultaneously
Effective analytical, problem identification and resolution skills
Ability to maintain composure and clarity of thought and purpose when confronted with highly stressful situations
Ability to work in a team environment to coordinate resources in a matrixed organization to meet customer expectations
Proven self-starter, with a results-oriented mindset, capable of taking initiative and driving tasks to completion with minimal supervision.