Insurance Professional providing customer service and sales for USAA Property & Casualty products. Candidates will manage member inquiries and keep records for insurance services.
DT
Hybrid Vice President, Professional Services – P/C Insurance
Posted last month
About the role
- Vice President leading Professional Services at Duck Creek Technologies. Overseeing teams, managing complex projects, and building customer relationships in the P&C insurance sector.
Responsibilities
- Responsible for leading a group of teams to deliver project(s) for customers
- Expert within the Practice, serving as the key Professional Services leadership resource for customer executives
- Work across multiple complex projects simultaneously
- Provides leadership and direction to direct reports and their subordinates within the Professional Services practice
- Build and lead a culture of accountability to meet business objectives and goals
- Oversees overall people management with responsibilities including staffing, management of direct reports, and subordinate team members, setting performance objectives, conducting annual performance reviews, and recommending pay actions
- Develop staff members through coaching that retains top talent
- Collaborate with Sales Directors and Solution Architects to propose and sell Professional Services to new Duck Creek customers
- Generate additional Professional Services revenue at existing customers
- Build and maintain customer relationships
- Meet regularly with customer executives, customer project leaders, and Duck Creek partners to drive successful outcomes
- Monitor project progress for on-time, on-budget delivery of projects across assigned portfolio of accounts
- Partner and collaborate across the Duck Creek organization to address cross-functional issues
- Develop and contribute to the overall Professional Services’ Strategy and Vision
- Create an environment that rewards the behaviors that best serve customers
Requirements
- Bachelor’s degree required
- Minimum of 15 years of professional experience
- At least 8-10 years working in leadership within a Professional Service environment is highly preferred
- A working knowledge of P&C Insurance and SaaS implementations is preferred
- Experience in successfully leading projects and programs to on-time, on-schedule and within budget
- Experience leading a portfolio of work >= $25M USD annually
- Experience leading, motivating and managing various project team sizes, including internal and external resources
- Superior leadership, communication and interpersonal skills
- Entrepreneurial orientation with a bias for action
- Strategically minded, with ability to identify areas for business improvement and growth
- Proven track record of consistently delivering high-impact results to meet customers’ needs
- Demonstrated experience managing multiple customers simultaneously
- Strong experience in customer expectations management and scope management
- Exceptional organizational skills
- Team-building skills with technical and non-technical staff
- Demonstrated experience working both independently and in a team-oriented, collaborative environment
- Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
- Travel: 50%
Benefits
- Flexible-First employer with the choice to work from an office, home, or hybrid schedule
- Opportunities to learn from colleagues
- Inclusive culture
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