Lead the planning and execution of customer implementation projects, ensuring scope, timelines, and deliverables are met
Establish and manage project governance structures, including steering committees, risk registers, and escalation paths
Serve as the primary point of contact for customer project stakeholders, including senior and executive-level contacts
Facilitate discovery and requirements sessions to align DTN’s solutions with customer goals and expected outcomes
Communicate project status, risks, and milestones clearly and regularly to internal and external stakeholders
Coordinate with internal teams across Product, Engineering, Customer Success, Professional Services, and Support to deliver comprehensive SaaS and RaaS solutions
Identify and manage cross-team dependencies to ensure execution excellence and a seamless customer experience
Ensure successful delivery of DTN’s SaaS and RaaS offerings, from onboarding through go-live, early adoption, and measurable results
Requirements
7+ years of experience managing customer-facing SaaS implementation projects, ideally with experience in RaaS or outcomes-based delivery models
Proven track record of delivering complex software projects on time and within budget
Strong communication and executive presence, with the ability to engage and influence senior stakeholders
Deep understanding of project governance, SaaS delivery methodologies, and risk management
Experience aligning solution capabilities to customer business needs, KPIs, and success criteria
Proficiency with project management and collaboration tools (e.g., Smartsheet, Jira, Asana, or similar)
Benefits
Competitive Salary
Unlimited PTO
Flexible working hours
Remote work model (position dependent)
Competitive Medical, Dental and Vision Insurance Plans
6% 401K matching
Unlimited access to 13k+ courses via learning platform to support employee career advancement
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