Hybrid Senior Implementation Project Manager

Posted 2 days ago

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About the role

  • Lead the planning and execution of customer implementation projects, ensuring scope, timelines, and deliverables are met
  • Establish and manage project governance structures, including steering committees, risk registers, and escalation paths
  • Serve as the primary point of contact for customer project stakeholders, including senior and executive-level contacts
  • Facilitate discovery and requirements sessions to align DTN’s solutions with customer goals and expected outcomes
  • Communicate project status, risks, and milestones clearly and regularly to internal and external stakeholders
  • Coordinate with internal teams across Product, Engineering, Customer Success, Professional Services, and Support to deliver comprehensive SaaS and RaaS solutions
  • Identify and manage cross-team dependencies to ensure execution excellence and a seamless customer experience
  • Ensure successful delivery of DTN’s SaaS and RaaS offerings, from onboarding through go-live, early adoption, and measurable results

Requirements

  • 7+ years of experience managing customer-facing SaaS implementation projects, ideally with experience in RaaS or outcomes-based delivery models
  • Proven track record of delivering complex software projects on time and within budget
  • Strong communication and executive presence, with the ability to engage and influence senior stakeholders
  • Deep understanding of project governance, SaaS delivery methodologies, and risk management
  • Experience aligning solution capabilities to customer business needs, KPIs, and success criteria
  • Proficiency with project management and collaboration tools (e.g., Smartsheet, Jira, Asana, or similar)

Benefits

  • Competitive Salary
  • Unlimited PTO
  • Flexible working hours
  • Remote work model (position dependent)
  • Competitive Medical, Dental and Vision Insurance Plans
  • 6% 401K matching
  • Unlimited access to 13k+ courses via learning platform to support employee career advancement
  • Employee Assistance Program (EAP)

Job title

Senior Implementation Project Manager

Job type

Experience level

Senior

Salary

$82,500 - $123,750 per year

Degree requirement

Bachelor's Degree

Location requirements

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