Hybrid Senior Implementation Project Manager

at DTN

• Job title: Senior Implementation Project Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $82,500 - $123,750 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Houston, United States

About the role

• Senior Project Manager overseeing complex SaaS implementation projects for DTN's global enterprise customers. Ensuring successful deployment and customer satisfaction while managing stakeholder communication and project governance.

Responsibilities

• Lead the planning and execution of customer implementation projects, ensuring scope, timelines, and deliverables are met
• Establish and manage project governance structures, including steering committees, risk registers, and escalation paths
• Serve as the primary point of contact for customer project stakeholders, including senior and executive-level contacts
• Facilitate discovery and requirements sessions to align DTN’s solutions with customer goals and expected outcomes
• Communicate project status, risks, and milestones clearly and regularly to internal and external stakeholders
• Coordinate with internal teams across Product, Engineering, Customer Success, Professional Services, and Support to deliver comprehensive SaaS and RaaS solutions
• Identify and manage cross-team dependencies to ensure execution excellence and a seamless customer experience
• Ensure successful delivery of DTN’s SaaS and RaaS offerings, from onboarding through go-live, early adoption, and measurable results

Requirements

• 7+ years of experience managing customer-facing SaaS implementation projects, ideally with experience in RaaS or outcomes-based delivery models
• Proven track record of delivering complex software projects on time and within budget
• Strong communication and executive presence, with the ability to engage and influence senior stakeholders
• Deep understanding of project governance, SaaS delivery methodologies, and risk management
• Experience aligning solution capabilities to customer business needs, KPIs, and success criteria
• Proficiency with project management and collaboration tools (e.g., Smartsheet, Jira, Asana, or similar)

Benefits

• Competitive Salary
• Unlimited PTO
• Flexible working hours
• Remote work model (position dependent)
• Competitive Medical, Dental and Vision Insurance Plans
• 6% 401K matching
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)