Lead Enterprise Complaint Management framework at BMG Money, ensuring customer concerns are resolved with speed and transparency. Drive improvements in customer experience and operational effectiveness with cross - functional teams.
About the role
- Coordinate and ensure the stable operation of our cloud solutions in collaboration with various providers
- Analyze root causes of incidents and identify solutions
- Advise our business units on cloud-related topics
- Support projects in the cloud environment
- Manage and oversee service providers
Requirements
- Completed university degree with a focus on IT, or completed vocational training as an IT specialist (Fachinformatiker) or equivalent
- Several years of relevant professional experience and additional specialized training in application management
- Knowledge of Windows and Linux operating systems, server administration, and cloud solutions
- Understanding of commercial cost considerations and business processes
- Excellent English and German language skills
Benefits
- Attractive compensation according to the applicable collective agreement, including various additional payments
- 30 days of annual leave plus company-regulated special leave days
- Flexible working hours
- Option to work remotely
- Sabbatical
- Contributions to (company) pension scheme
- Discounted employee shares
- Company laptop
- Individual onboarding and orientation
- Professional development opportunities and coaching
- Employee leisure and further education programs
- Company sports and preventive health courses
- Health center and gym
- On-site daycare and parent-child offices
- Family services with a 24/7 emergency hotline
- Subsidized company cafeteria
- Good transport links and parking
- Attractive insurance benefits via our affiliated broker (Mapra Assekuranzkontor GmbH)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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