IP Provisioning Customer Engineer responsible for service delivery and technical support for PCCW Global. Collaborates on infrastructure solutions, manages projects, and resolves client issues.
About the role
- Implementation Consultant at Dotdigital working closely with clients to ensure effective platform utilization and adoption. Driving technical transformation and delivering solutions in a hybrid work environment.
Responsibilities
- Responsible for quoting new implementation projects.
- Supporting the Pre Sales team in new business pitches and aide requirements gathering.
- Responsible for supporting the dedicated Onboarding Team in delivering new client onboardings through provisioning, design and implementation of the Dotdigital platform.
- Enable and empower the customer to use the platform efficiently and effectively.
- Ensure all solutions are robust, scalable and set up to increase platform adoption.
- Provide both reactive and proactive technical consultancy of the Dotdigital Platform.
- Responsible for quality of setup and ensuring best practice is adhered to at all times.
- Work with the wider Consultancy team to provide expert industry advice and support.
- Liaise with the Product team to provide both market insight into partner technologies and feedback on our customers' requirements.
- Collaborate with the Customer Success Department to ensure the customer experience is of the highest quality.
- Responsible for providing technical guidance and solution handover training to the client.
- Responsible for supporting and collaborating with the wider Consultancy team when the implementation project stretches across a multitude of teams to gain maximum impact and client satisfaction during delivery.
- Fully understanding of their application environment and data to provide insightful and effective design recommendations for integration in a timely and impactful manner is needed.
Requirements
- Graduate to 1 years experience implementing a SaaS software solution.
- University degree in Computer Science or similar.
- Self-motivated and innovative with strong problem-solving skills.
- Strong communication skills; written and verbal.
- Experience in testing & triggering Restful APIs.
- Understanding of web frameworks and experience with web development languages (e.g. HTML, CSS, Javascript).
- Basic understanding of eCommerce & CRM Solutions. (Magento/Salesforce/Shopify/Dynamics etc)
- Basic knowledge of Office 365 Suite & Postman.
Benefits
- Parental leave
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
- DEI commitment: As an equal opportunities employer, we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
- If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
IP Provisioning Customer Engineer at PCCW Global providing support for IP based services and collaborating with the Presales team for infrastructure solutions.
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