Intern supporting bidding optimization and market design change implementation at PG&E. Collaborating on energy market modeling and providing technical input on commercial strategy in a hybrid role.
About the role
- Root Cause Analyst managing complaint processes and driving improvements at Domestic & General. Responsible for root cause analysis and documentation to enhance customer experience across key metrics.
Responsibilities
- Build, maintain and manage complaints reduction plan for Domestic and General
- Collate, analyse and report on Complaints activities, to include internal business area and OEM root cause analysis actions
- Identifying and prioritising areas for further root cause analysis, including the requirement for deep dives and thematic reviews
- Ensure appropriate documentation and evidence is completed to include thematic reviews, case studies and action logs, in line with FCA requirements
- Complete a regular review of all complaint categories, making recommendations to further enhance MI collection on Complaints and trends
- Identify and support the implementation of specific actions required to assist delivery of complaints reduction plan
- Meet with OEM’s and internal business areas to drive complaints reduction, increase First Contact Resolution and increase customer experience across all key metrics.
Requirements
- Excellent problem solving and analytical skills
- Excellent Communication skills, both verbal and written
- Be able to multitask and effectively prioritise tasks, based on the urgency and business impact
- Must be flexible when necessary
- Excellent attention to detail
- Ability to communicate with varying levels of the business
- Experience of a high volume, customer facing organisation, ideally in a complaints operation
- Understanding of Microsoft Excel – (V-Lookup’s, Pivot Tables, “if” statements, conditional formatting etc)
- Basic knowledge of producing reports and MI on a right first time basis to defined timelines
- Knowledge of the warranty sector.
Benefits
- Competitive salary and annual discretionary bonus
- 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
- Training opportunities as well as clearly defined career progression
- Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
- Attractive company pension scheme
- Life assurance – employer funded cover of 4x basic salary
- Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services
- Salary Finance – access to savings and borrowing through payroll
- Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
- Travel Loans – interest free loans to help spread the cost of annual travel tickets
- Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
- Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
- OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help
- Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
- Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Customer Experience Analyst improving client service and ensuring SLA compliance at GOL Linhas Aéreas. Implementing efficient processes for better collaboration with clients and suppliers.
Role of Analyst Assurance Expert Guidewire ensuring quality solutions in GFT France. Join a team focusing on Guidewire solutions for insurance clients in a hybrid work environment.
Business Analyst specializing in insurance, managing requirements and ensuring solution coherence for digital transformation projects at GFT France in a hybrid work environment.
Business Analyst role in IT and business transformation projects at GFT. Collaborating with teams to analyze and formalize business needs, contributing to the insurance sector.
Commodity Management Analyst at Celestica maintaining responsibility for commodity sourcing and driving supplier relationship development. Conducting supplier reviews and supporting site's SCM teams during shortages.
Project Controls Analyst at Black & Veatch overseeing cost management and scheduling processes. Engaging in project controls under general supervision across various sectors like Energy and Environment.
Project Controls Analyst focusing on Cost Management for Black & Veatch, engaging in project controls assignments and contributing to infrastructure growth.
Senior level Project Controls Analyst for engineering and construction projects at Black & Veatch. Leading project control functions, cost analysis, and scheduling efforts with a focus on delivering high - quality results.
Senior Analyst performing full set accounting work and corporate reporting for Dun & Bradstreet. Collaborating with business partners and ensuring compliance with statutory regulations.