Gerente de Sucesso do Franqueado para a rede Yogoberry, liderando o desempenho e excelência operacional das franquias. Desenvolvendo a experiência do franqueado e garantindo suporte contínuo nas operações.
About the role
- Senior CRM Manager at Dolce & Gabbana overseeing client relationship strategies across West Coast. Leading CRM initiatives to enhance engagement and elevate luxury experience.
Responsibilities
- Lead client relationship strategies across key markets in the western United States
- Oversee development and execution of CRM initiatives designed to enhance client engagement, drive loyalty, and elevate the luxury experience
- Partner with store teams to identify high-potential clients and personalize outreach based on behavior, preferences, and lifecycle stage
- Lead planning and execution of clienteling campaigns, exclusive events, and bespoke experiences tailored to local clientele
- Monitor CRM KPIs and provide actionable insights to improve client engagement and conversion
- Collaborate with corporate CRM, marketing, and retail teams to ensure consistency in messaging and execution
- Support rollout of new CRM tools and technologies, providing training and guidance to store teams
- Champion a culture of client obsession by coaching teams on best practices in relationship management and luxury service
- Analyze client feedback and market trends to inform strategy and enhance client journey
- Travel regularly to boutiques across the West Coast to support activations, training, and performance reviews.
Requirements
- Bachelor’s degree or equivalent
- Minimum 7–10 years of experience in CRM, preferably within the luxury retail sector
- Proven track record in developing and executing client engagement strategies that drive measurable results
- Deep understanding of the luxury consumer and the nuances of personalized service and relationship building
- Experience collaborating with cross-functional teams including retail, marketing, and data analytics
- Strong analytical skills with the ability to interpret CRM data and translate insights into action
- Excellent communication and interpersonal skills
- Proficiency in CRM platforms, clienteling tools, and Microsoft Office Suite
- Ability to travel extensively across the West Coast and work independently from a home office
- Flexible schedule to support seasonal activations, client events, and strategic initiatives
- Discretion and professionalism in handling sensitive client and business information.
Benefits
- medical
- dental
- vision
- life & disability insurances
- 401(k) plan
- FSA plans
- more
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