Head of CRM managing a large CRM function and leading multi - brand iGaming campaigns. Role involves strategy, technology, and analytics with a focus on customer engagement.
About the role
- Customer Success Manager guiding onboarding for clients and driving growth in finance teams at ApprovalMax. Working within a motivated team to ensure customer success across EMEA.
Responsibilities
- Guide customers through the onboarding process, ensuring they have the necessary resources, knowledge, and support to succeed.
- Provide training and enablement materials to help customer effectively utilize our products and services.
- Develop and maintain strong relationships with customers, acting as their primary point of contact.
- Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
- Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs).
- Address customer inquiries, concerns, and escalations in a timely and effective manner.
- Work closely with customers to identify business opportunities and co-create strategies for expansion.
- Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
- Collaborate with customers to identify upsell and cross-sell opportunities, maximizing customer value and revenue potential.
- Maintain accurate customers data, activities, and interactions in the company’s CRM system.
Requirements
- 2+ years of experience in customer management, account management, or similar roles in SaaS
- Strong track record of driving customer success, retention, and revenue growth
- Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
- Demonstrated problem-solving abilities and a customer-focused mindset
- Exceptional organizational skills and the ability to manage multiple projects simultaneously
- Self-motivated and proactive, with a passion for exceeding expectations.
Benefits
- 26 days paid time off
- 1 additional day off for your Birthday
- Remote office assistance
- Service years recognition financial reward.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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