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About the role
- Driver Success Manager enhancing driver satisfaction in trucking operations. Handling escalations, resolving conflicts, and improving driver engagement through close collaboration with freight teams.
Responsibilities
- Act as the primary point of contact for driver escalations and conflict resolution
- Foster positive working relationships with drivers, especially during challenging situations
- Identify churn risks and intervene early to stabilize relationships
- Collaborate with CRMs, dispatch, and operations to resolve driver concerns quickly
- Support initiatives that improve driver satisfaction and engagement
- Track escalation patterns and provide feedback for operational improvement
- Communicate clearly and professionally with drivers across multiple channels
- Document issues and resolutions to strengthen internal processes
Requirements
- Strong knowledge of trucking operations, industry culture, and driver realities
- Working understanding of DOT regulations and compliance expectations
- Proven ability to handle conflict, de-escalate issues, and manage difficult conversations
- High emotional intelligence and strong interpersonal skills
- Ability to work calmly in fast-paced or high-stress situations
- Ethical, fair-minded, and solution-oriented approach
- Strong cross-functional collaboration skills
Benefits
- On-site in Raleigh, NC
- Health Insurance
- Paid vacation
- Paid Holidays
- Parental leave
- Wedding leave
- Monthly meal allowance
- Annual bonus based on both company and individual performance
- Eligibility to the LTIP (Long Term Incentive Plan)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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