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About the role
- Customer Success Manager specializing in First Alert product for public sector organizations. Driving adoption, renewal, and usage while fostering account growth across the US SLED region.
Responsibilities
- Drive First Alert product adoption, renewal, and usage among First Alert customers
- Build a strategy to foster account growth
- Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams
- Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth
Requirements
- Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience
- Specific experience supporting the public sector, including but not limited to the State and Local Governments.
- Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management.
- Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision makers in the form of a presentation
- High level of accountability and the ability to execute independently on multiple and competing projects and deadlines
- Must be willing and able to travel to client sites within assigned territory domestically, as needed (approximately 30%)
Benefits
- Flexible work arrangements
- Generous PTO and sick leave
- Competitive benefits package
- Professional development opportunities
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