Account Manager at Docebo helping clients in the FBL region achieve learning goals. Responsible for customer relationships, growth, and account management in the B2B SaaS space.
Responsibilities
Build, maintain, and expand long-term customer relationships (new business & existing accounts)
Advise HR, L&D, and business stakeholders on modern learning management strategies and Docebo solutions
Develop business cases and ROI arguments together with customers
Identify cross- and upselling opportunities within existing accounts
Coordinate with internal partners such as Professional Services, Technical Experience Managers, Pre-Sales, Business Development Reps, Account Executives, RevOps, Product, and Engineering teams.
Apply sales frameworks (e.g., MEDDPICC) to ensure pipeline transparency and forecasting accuracy
Create customer champions that will participate in Docebo Marketing initiatives. Own and execute recurring structured account business reviews designed to focus on adoption, utilisation, and critical business objectives.
Requirements
Must have 5+ years of B2B SaaS sales experience, ideally in learning management / HR tech
Experience with Enterprise clients in the DACH market
Must be fluent in both English and French
Proven track record in closing enterprise deals and building strong C-level relationships
Excellent consultative and presentation skills, including compelling business-value storytelling
Analytical, data-driven mindset with a clear results orientation
Proactive, customer-focused, and experienced in managing complex projects
Ability to travel up to 40% of the time
Please note this role is Hybrid in our Paris office
Benefits
Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
Employee Share Purchase Plan
Career progression/internal mobility opportunities
Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
WeWork partnership and “Work from Anywhere” program
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