Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Data Analyst at DLL driving operational excellence through data analysis and process automation. Focused on delivering actionable insights for business transformation and efficiency enhancement.
Responsibilities
- Analyze operational data to identify trends and improvement opportunities.
- Develop dashboards and visual reports using Excel and Power BI.
- Build and maintain automated workflows with MS Power Automate.
- Manage simple SQL queries for data extraction and validation.
- Manage projects, timelines, and stakeholders to ensure delivery.
- Collaborate with cross-functional teams to drive process changes.
- Apply problem-solving skills to optimize operations and reduce inefficiencies.
- Communicate insights clearly to influence decisions and strategies.
- Support implementation of process improvement methodologies.
- Explore and apply emerging AI capabilities to enhance process intelligence.
Requirements
- Hold a bachelor’s degree in business, engineering and 3-5 years of experience
- Previous experience in Financial Services Sector
- Demonstrate intermediate experience in data analysis and visualization.
- Show advanced proficiency in Microsoft Excel (pivot tables, formulas).
- Have basic knowledge of SQL for data extraction and validation.
- Knowledge of RPA workflows using MS Power Automate
- Apply intermediate project management skills to deliver initiatives.
- Communicate effectively with stakeholders at all organizational levels.
- Exhibit strong problem-solving and analytical thinking capabilities.
- Understand process improvement methodologies
- Italian native level, English C1 level
Benefits
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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