Contract Administrator handling documentation and processing of financial transactions for DLL in US Operations. Collaborating with cross-functional teams and ensuring compliance with company policies.
Responsibilities
Documentation Review & Execution:
o Review standard financial transaction documentation to ensure legal enforceability and adherence to company policies.
o Ensure the company's security interests (UCC and/or Title when applicable) in the equipment have been established.
o Analyze documents to ensure customer intentions are reflected in the document package and work with our Commercial teams to translate the customers' needs into a correct and timely solution.
o Execute documents on behalf of the company.
Transaction Processing:
o Ensure proper activation of transactions into the appropriate systems for booking, funding, tracking, and invoicing purposes.
o Ensure the information entered is in conformance with business & program requirements, company policies, and pricing and profitability parameters.
o Act as the last line of defense for adherence to company Know Your Customer policies as well as various state, federal, and provincial regulations.
External Communications:
o Receive and handle inbound correspondence & inquiries from dealers and solve first line inquiries regarding the receipt, booking, and potential correction of finance transactions.
Problem Solving:
o Interface cross-functionally with areas such as Sales, Sales Support, Credit, Legal, and Operations to resolve pre- and post-booking transactional, customer, and dealer issues.
Optimization:
o Contribute to department efficiencies by identifying bottlenecks and contributes to the formulation of solutions/improvement.
o Contribute to ongoing policy and procedure review and development.
o Be able to work in multiple systems simultaneously.
Training and Development:
o Take the initiative to seek and participate in formal and informal training opportunities to enhance your knowledge and value to the company.
o Flexibility and willingness to assist other operational departments when volume is low is required.
Requirements
Bachelors Degree or equivalent professional experience
1+ year(s) experience in the financial services industry or in an administrative role is preferred
Knowledge and proficiency in leasing/financial service products
Demonstrated success in current and former positions
Ability to work in a fast-paced environment, with cross-functional stakeholders at different levels
Customer-Centric mindset · Detail oriented, High level of accuracy in own work
Strong verbal, written and inter-personal skills are critical
Ability to thrive under pressure, while exercising good judgment and willingness to make decisions.
Ability to overcome objections and develop sound relationships with stakeholders.
Ability to work cross-functionally across teams and influence decisions outside of traditional span of control.
Time management and prioritizing
Benefits
Two working days per year volunteering for a local charity.
Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
Flexible hours with possibility to work from home
Career development opportunities: online learning, member development programs.
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