Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- Automotive Technical Support Engineer assisting internal and external customers with real time automotive support. Driving improvements in roadside repair rates and supporting technicians with diagnostics.
Responsibilities
- Provide real time automotive technical support to a host of internal and external customers
- Driving the success of Phone Fix in the Rescue Service Delivery Contact Centres
- Driving UK wide improvements in Roadside Repair rate with roadside technicians working on behalf of Green Flag.
- Supporting Green Flag patrols with real time technical support and advice.
- Operate as an integral part of the Green Flag Phone Fix process answering demand from the Rescue Service Delivery Contact Centre Advisor population in Leeds and Glasgow.
- Be the first point of call for all Roadside Technicians requiring automotive technical assistance
- Lead the design and development of a technical information platform
- Provide both validation and governance in the assessment of technical information
- Assist the Service Delivery Contact Centre management teams in the development and roll out of vehicle awareness training modules
- Work autonomously and with minimal supervision to ensure world class Automotive Technical Support
Requirements
- A relevant NVQ level 3 or above qualification is essential
- Motor experience in Repair & Diagnostics is essential
Benefits
- 9% employer contributed pension
- 50% off home, motor and pet insurance and also free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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