Senior Manager in Supply Chain Management Consulting focusing on innovative strategies for production companies. Leading consulting projects and optimizing supply chain processes with a collaborative approach.
About the role
- Customer Success Manager overseeing delivery and customer relationships at DFDS, a leading logistics company in Europe. Driving both strategic dialogue and operational development.
Responsibilities
- Ansvara för kundrelationer och vara huvudsaklig kontaktpunkt
- Säkerställa kundnöjdhet och långsiktig utveckling
- Driva kontinuerliga förbättringar, både operativt och kommersiellt
- Hantera kommersiella frågor såsom claims, volymförändringar och prisjusteringar
- Leda och koordinera interna samarbeten för att säkerställa leverans enligt kundlöfte
- Säkerställa att SOP och SLA är uppdaterade och efterlevs
- Driva kunddialogen, inklusive Business Reviews
Requirements
- Erfarenhet av kundnära och affärsorienterade roller inom logistik eller industriella flöden
- Van vid strategiska och operativa processer i matrisorganisation
- Hands-on, lösningsorienterad och erfarenhet av continuous improvements
- Affärsdriven med förståelse för lönsamhet och kundvärde
- Självgående, proaktiv och trygg i beslut
- Mycket god svenska och engelska
Benefits
- Flexibla arbetsarrangemang
- Professionell utveckling
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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