eMobility Charging Consultant managing the rollout of electric mobility charging infrastructure in collaboration with stakeholders. Overseeing project management and strategic development in the team.
About the role
- Travel Consultant on #TeamDecolar creating enriching travel experiences for others while maximizing personal talent and skills in a dynamic environment.
Responsibilities
- Atendimento multiskill em quaisquer canais da operação (voz, whatsapp, chat, e backoffice) de acordo com a necessidade de demanda da operação.
- Atendimento e relacionamento com clientes: Executar as reclamações de nossos clientes de acordo com os processos previstos, garantindo excelência no atendimento.
- Aplicação dos pilares de atendimento: Tenha sempre presente em todos e qualquer tratamento com o cliente os nossos pilares de atendimento, garantindo consistência na experiência.
- Gestão de desempenho: Ser responsável pela entrega de KPIs de desempenho individual, cumprindo metas condicionais.
- Reporte de incidentes: Reportar erros sistêmicos, processuais e quaisquer outros que possam trazer impactos ao cliente/negócio.
- Análise e validação: Realizar análises técnicas, validações de conformidade e verificações detalhadas conforme regulamentações vigentes e processos operacionais.
- Desenvolvimento de soluções: Propor melhorias de processos e soluções para problemas recorrentes identificados no atendimento.
- Participação em implementações, pilotos e novas diretrizes da operação sempre que necessário.
Requirements
- Superior completo ou cursando (Turismo, Administração ou áreas correlatas)
- Experiência em atendimento Gov será um diferencial;
- Conhecimento nas ferramentas Google (Gmail, Gdocs);
Benefits
- Assistência médica
- Assistência odontológica
- Seguro de vida
- Gympass ou Totalpass
- Descontos em serviços Decolar
- Vale Transporte
- Cartão Flex (VR / VA)
- Creche Auxílio
- Petlove
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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