Specialist collaborating on technical support for regulatory submissions in pharmaceutical industry. Working closely with regulatory affairs and R&D teams for Canadian and international markets.
About the role
- Technical Support Agent managing IT systems and providing user support at Desjardins. Responsibilities include platform administration, equipment management, and user training.
Responsibilities
- Perform MIC platform administration activities (e.g., server shutdown and start-up, verify automatic system operations, manage access groups, perform maintenance on the backup unit, and recover files)
- Perform basic network activities (e.g., reset passwords, configure new users, carry out regular maintenance procedures)
- Manage computer equipment and technological systems (e.g., desktops and laptops, printers, telephone systems, office phones, cell phones, and alarm systems)
- Produce and transmit reports on issues encountered and perform follow-up activities
- Compile various statistics and other data on compliance with service standards
- Inform the Help Desk Services team of required changes to computer equipment, as needed
- Carry out activities related to systems and technological equipment (e.g., activation, configuration, maintenance, and repair)
Requirements
- College diploma in a related field
- Minimum of one year of relevant experience
- Knowledge of French is required
- Sound decision quality
- Situational adaptability
Benefits
- Competitive salary and annual bonus
- Four weeks of flexible vacation starting in the first year
- Defined benefit pension plan providing predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement for health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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