Hybrid Technical Support Agent

at Desjardins

• Job title: Technical Support Agent
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Montreal, Canada

About the role

• Technical Support Agent managing IT systems and providing user support at Desjardins. Responsibilities include platform administration, equipment management, and user training.

Responsibilities

• Perform MIC platform administration activities (e.g., server shutdown and start-up, verify automatic system operations, manage access groups, perform maintenance on the backup unit, and recover files)
• Perform basic network activities (e.g., reset passwords, configure new users, carry out regular maintenance procedures)
• Manage computer equipment and technological systems (e.g., desktops and laptops, printers, telephone systems, office phones, cell phones, and alarm systems)
• Produce and transmit reports on issues encountered and perform follow-up activities
• Compile various statistics and other data on compliance with service standards
• Inform the Help Desk Services team of required changes to computer equipment, as needed
• Carry out activities related to systems and technological equipment (e.g., activation, configuration, maintenance, and repair)

Requirements

• College diploma in a related field
• Minimum of one year of relevant experience
• Knowledge of French is required
• Sound decision quality
• Situational adaptability

Benefits

• Competitive salary and annual bonus
• Four weeks of flexible vacation starting in the first year
• Defined benefit pension plan providing predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement for health and wellness expenses and telework equipment