About the role

  • Responsible for fact-checking tickets in a queue and testing customer-owned devices to ensure functionality prior to deployment
  • Responsible for time management while in a production environment
  • Communicate and articulate issues when discovered in a concise manner to the team and manager
  • Responsible for manual testing of customer-owned inventory
  • Creation, management, and triage of defects within devices
  • Ensure troubleshooting issues experienced during testing is being done properly
  • Provide daily and weekly status reporting through approved software
  • Follow written and verbal instructions from leads
  • Responsible for monitoring of the ticketing systems for test case management, creation, and execution
  • Follow established processes and procedures for reporting and testing
  • Archive all test documentation as directed

Requirements

  • High School Diploma or general equivalent
  • 1-2 years of experience in a mobility production environment preferred
  • A+ preferred
  • Ability to have a flexible schedule and ability to work early/late as needed for the project
  • Experience with client-server systems and understanding the types of issues that may arise
  • Ability to learn quickly in a dynamic environment
  • Excellent oral, written, and interpersonal communication skills
  • Ability to handle multiple tasks and priorities
  • Ability to collaborate with team members and clients to meet project deadlines and milestones
  • Basic understanding of back-end infrastructure and design
  • Understanding of iPhone, Android, and Windows mobile devices
  • Comprehension and understanding of requirements for testing
  • Strong attention to detail

Benefits

  • U.S.-based employees have access to medical, dental, and vision insurance
  • 401(k) plan and company contribution
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Wellbeing benefits
  • Up to 6 scheduled paid holidays per calendar year
  • Eligible employees accrue up to 112 hours of PTO based on years of service
  • Up to 8 hours of paid volunteer time yearly
  • Additional paid sick leave if required by state or local law

Job title

Quality Assurance Technician I

Job type

Experience level

Junior

Salary

$16 - $20 per hour

Degree requirement

High School Diploma

Tech skills

Location requirements

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