Hybrid Senior Quality Assurance Analyst

at MillerKnoll

• Job title: Senior Quality Assurance Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, SDLC, SFDC
• Location requirements: Hybrid, Bengaluru, India

About the role

• Quality Assurance Analyst overseeing manual and automated testing for quality assurance at MillerKnoll. Leading testing initiatives and collaborating with cross-functional teams for high-quality software solutions.

Responsibilities

• Lead and execute manual and automated software testing across multiple platforms, including Salesforce, NetSuite, Cybersource, Manhattan OMS/SCALE, and AWS-integrated services.
• Design, develop, and execute detailed test plans, test cases, and test scripts aligned with business and technical requirements.
• Ensure complete test coverage for all functional, regression, integration, and usability testing activities.
• Apply deep understanding of SDLC and agile/scrum methodologies to integrate testing throughout the development lifecycle.
• Identify, document, and track software defects and coordinate with development teams to ensure timely resolution.
• Oversee the use and maintenance of test management tools such as Playwright, Jira, and Zephyr.
• Conduct root-cause analysis for issues to drive corrective and preventive actions.
• Participate in Agile ceremonies including daily stand-ups, sprint planning, and retrospectives to ensure quality considerations are embedded in all phases.
• Create, maintain, and improve QA documentation including test cases, execution reports, and defect logs.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 6–8 years of professional experience in software quality assurance, including web application and e-commerce testing.
• Hands-on experience testing Salesforce.com, NetSuite, and Warehouse Management systems.
• 8+ years of manual testing experience, including functional, regression, performance, smoke, and integration testing.
• Strong understanding of Agile/Scrum and continuous integration/continuous deployment (CI/CD) environments.
• Experience with project and test management tools such as Jira, Zephyr, and Playwright.
• Ability to mentor and lead QA team members while driving continuous quality improvements.
• Excellent analytical and problem-solving skills with high attention to detail.
• Strong communication skills (written and verbal), able to articulate testing findings and quality insights to technical and non-technical stakeholders.
• Ability to thrive in a fast-paced, collaborative, and changing environment.
• Demonstrates a proactive and constructive approach to feedback and process improvement.
• Proven ability to manage multiple priorities and deliverables simultaneously.
• A strong advocate for the importance of QA within the software delivery lifecycle.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities