Branch Operations Manager at Echo Electric managing warehouse operations and administrative functions. Focus on efficiency and process improvements for exceptional customer service and operational excellence.
About the role
- Operations Specialist handling investigative cases in remote surveillance division at Delta Group. Collaborating on case management and ensuring compliance with policies.
Responsibilities
- Perform due diligence reviews and verify information to ensure compliance with policy.
- Verify case details, audit reports/videos, and ensure billing accuracy
- Own case tasks end-to-end: review, assign, chase progress, and close with flawless execution
- Deliver pro-level client & investigator communication via email and phone
- Master our case management system—notes, deadlines, data, everything in one place
- Jump on quality control, daily dashboards, and urgent follow-ups
- Support teammates, provide input, and help shape better processes
- Thrive in a fluid workflow where new clients and priorities keep things fresh
- Assist with special projects identified by the Director
Requirements
- Must be 18 years of age – unless otherwise stated by State Licensure Laws
- Must pass background check
- Must pass a clean driving record
- Must be willing and eligible to obtain investigator licensing within your home state
- Communicate clearly, professionally, and quickly
- Handle confidential info like a pro
- Enjoy variety: admin + strategy + detective work
- Comfortable with technology and learning new concepts
- Stay organized, detail-obsessed, and adaptable
- Crush it in fast-paced, multi-tasking environments
Benefits
- Medical, dental and vision insurance
- Ancillary benefits to include short-term disability, long-term disability, accident, voluntary term and/or whole life insurance, critical illness and more!
- 401K eligible after 90 days!
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