Hybrid Operations Specialist

Posted 1 hour ago

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About the role

  • Operations Specialist handling investigative cases in remote surveillance division at Delta Group. Collaborating on case management and ensuring compliance with policies.

Responsibilities

  • Perform due diligence reviews and verify information to ensure compliance with policy.
  • Verify case details, audit reports/videos, and ensure billing accuracy
  • Own case tasks end-to-end: review, assign, chase progress, and close with flawless execution
  • Deliver pro-level client & investigator communication via email and phone
  • Master our case management system—notes, deadlines, data, everything in one place
  • Jump on quality control, daily dashboards, and urgent follow-ups
  • Support teammates, provide input, and help shape better processes
  • Thrive in a fluid workflow where new clients and priorities keep things fresh
  • Assist with special projects identified by the Director

Requirements

  • Must be 18 years of age – unless otherwise stated by State Licensure Laws
  • Must pass background check
  • Must pass a clean driving record
  • Must be willing and eligible to obtain investigator licensing within your home state
  • Communicate clearly, professionally, and quickly
  • Handle confidential info like a pro
  • Enjoy variety: admin + strategy + detective work
  • Comfortable with technology and learning new concepts
  • Stay organized, detail-obsessed, and adaptable
  • Crush it in fast-paced, multi-tasking environments

Benefits

  • Medical, dental and vision insurance
  • Ancillary benefits to include short-term disability, long-term disability, accident, voluntary term and/or whole life insurance, critical illness and more!
  • 401K eligible after 90 days!

Job title

Operations Specialist

Job type

Experience level

SeniorLead

Salary

$20 - $22 per hour

Degree requirement

High School Diploma

Location requirements

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