Onsite Senior Marketing, Operations Representative

Posted 2 hours ago

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About the role

  • Senior Marketing & Sales Operations Representative managing Cat Certified Used program for Caterpillar. Leading operational training and compliance initiatives while analyzing performance and insights.

Responsibilities

  • Lead Cat Certified Used (CCU) program support, including coordinating CCU/CVA/EPP initiatives across field teams and dealer networks.
  • Drive CCU scorecard leadership, including reviewing results, identifying performance gaps, and preparing leadership-level insights and questions.
  • Ensure CCU Audit compliance, supporting dealers in understanding requirements and helping resolve discrepancies.
  • Lead or contribute to training programs related to Used, CCU, and inspection processes, ensuring materials align with 2030 growth goals and dealer needs.
  • Produce and distribute the monthly Used Equipment newsletter, ensuring insights, industry trends, and updates are clear and actionable.

Requirements

  • Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  • Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Benefits

  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement

Job title

Senior Marketing, Operations Representative

Job type

Experience level

Senior

Salary

$128,470 - $192,710 per year

Degree requirement

Bachelor's Degree

Location requirements

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