SMS/WA Specialist enhancing client SMS marketing efforts for a global marketing platform. Develop strategies, oversee SMS/WA services, and deliver actionable performance reports.
About the role
- Deloitte Consultant providing Level 2 AMS support for SAP EWM solutions and collaborating on project implementations. Engaging stakeholders to drive effective solutions and enhance business processes.
Responsibilities
- Render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
- Identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
- Lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
- Maintain documentation according to firm standards, best practices, and standard operating procedures
- Fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies.
- Actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client
- Support the project teams in delivery of our solution applications and in development of work products that addresses our clients’ business needs and help achieve their strategic goals.
- Support the project teams in developing presentation materials or documentations and in coordination of communications with the client.
- Uphold the firm’s standards and ethos in working with fellow team members and in your interactions with the clients.
- Lead and/or coach Analyst and Consultant level members.
- Support business development efforts by contributing directly to the preparation, development of proposals, presentations and publications.
Requirements
- A bachelor’s degree in information technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
- Have at least 4-6 years’ experience working with the SAP S/4HANA or SAP ECC as a support team member, implementation team member of SAP EWM
- Good knowledge of integration to other related modules/sub-modules to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
- Any experience within basic technical debugging is an added advantage.
- Have experience in delivering solutions on cloud or on-premise platforms
- Have experience working on traditional waterfall and/or Agile delivery approach
- Ability to lead and/or facilitate discussions, engage stakeholders and drive positive outcomes
- Pro-active, resourceful, able to rally members to collaborate and deliver task assigned in a timely manner
- Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business
- Willing to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.
- Ability to travel if required, i.e. to be placed at Client’s site for the project
Benefits
- Professional development opportunities
- Flexible working hours
- Health and wellness benefits
- Paid time off
- Opportunity to work with diverse teams and clients
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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