Accounts Receivable Disputes Associate independently resolving moderately complex customer deductions at Deloitte. Focusing on maximizing recovery and partnering cross - functionally for billing accuracy.
About the role
- Accounts Receivable Disputes Senior leading day-to-day dispute operations and managing performance at Deloitte. Requires advanced finance processes knowledge and strong stakeholder management.
Responsibilities
- Lead a team of disputes professionals; manage workload distribution, capacity planning, coaching, and performance feedback to achieve operational targets.
- Establish and run quality checks (case documentation, approvals, policy adherence, reason codes) and ensure control compliance and audit readiness.
- Resolve complex and sensitive escalations (customer, internal, and process exceptions); make recommendations that balance customer outcomes with financial and policy compliance.
- Own service level agreements (SLAs) and operational KPIs (aging, cycle time, recovery rate, backlog health); analyze variances and execute corrective actions.
- Serve as primary operational contact for cross-functional partners; provide concise, regular reporting on performance, risks, and top drivers to leadership.
- Drive standardization, best practices, and continuous improvement initiatives to reduce dispute inflow, improve recoveries, and shorten resolution times.
- Build and maintain onboarding, training, and knowledge materials; develop team capability in investigation, negotiation, and documentation discipline.
- Maintain a risk-and-issue view (e.g., recurring drivers, systemic billing defects, documentation gaps) and ensure timely escalation and remediation.
Requirements
- 4-6 years in AR disputes/deductions, order-to-cash operations, or related finance leadership roles.
- Advanced understanding of finance processes, controls, policies, and how upstream issues (billing, pricing, delivery, master data) create disputes.
- Proven ability to lead, coach, and manage team performance, including QA, workload balancing, and development planning.
- Strong ability to manage escalations, influence cross-functional partners, and communicate performance and risks to leadership.
- Experience driving improvements, managing SLAs, and implementing standardized best practices.
- Strong ERP and dispute tool proficiency; advanced Excel and reporting capabilities.
- Proficiency in English is desirable and fluency in additional languages as applicable (Mandarin, Japanese, Korean, Cantonese, Tagalog, Thai, Vietnamese, Khmer, Bahasa Indonesia) is required to support our global customer base.
Benefits
- Due to volume of applications, we regret only shortlisted candidates will be notified.
- Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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