Accounts Receivable Disputes Senior leading day - to - day dispute operations and managing performance at Deloitte. Requires advanced finance processes knowledge and strong stakeholder management.
About the role
- Accounts Receivable Disputes Associate independently resolving moderately complex customer deductions at Deloitte. Focusing on maximizing recovery and partnering cross-functionally for billing accuracy.
Responsibilities
- Portfolio Ownership (Complexity & Impact): Manage a portfolio of moderately complex disputes/deductions (e.g., pricing/term interpretation, compliance-related fees, multi-line invoice discrepancies, repeat offender patterns) through resolution and recovery.
- Advanced Investigation & Validation: Conduct deep-dive research across ERP, customer portals, proof of delivery, pricing/rate cards, contracts/terms, and internal operational data to validate claims and determine outcomes.
- Escalation & Negotiation Support: Serve as an escalation point for analysts; lead customer and internal negotiations to challenge invalid claims and secure repayment or documentation-based denial.
- Financial Impact & Controls Awareness: Understand and communicate dispute impacts to accounts receivable (AR), revenue, credits, reserves/allowances, and period-close timelines; ensure outcomes follow policy and approvals.
- Documentation & Case Management Rigor: Maintain complete dispute case files (evidence, rationale, approvals, correspondence) to support audit readiness and consistent decisioning.
- Cross-Functional Partnership: Collaborate with Sales, Customer Service, Billing, Operations, and Collections to resolve root causes and prevent rework, rebills, and future disputes.
- Trend Analysis & Reporting: Track dispute drivers, cycle times, recovery rates, and aging; provide actionable insights and recommendations to reduce recurrence.
- SME & Continuous Improvement: Support updates to reason codes, playbooks, templates, and workflows; recommend control enhancements and automation opportunities.
- Mentorship: Coach analysts on investigation methods, documentation standards, prioritization, and customer communications.
Requirements
- Experience: 2-4 years in accounts receivable disputes/deductions, order-to-cash, billing, collections, or related finance operations/analysis.
- Process & Financial Statement Acumen: In-depth knowledge of dispute processes and how credits, write-offs, recoveries, and timing affect financial statements and close.
- Analytical & Root Cause Analysis: Advanced ability to resolve complex discrepancies using structured problem-solving and data-driven validation.
- Systems & Tools (SME): Strong proficiency with ERP and dispute tools/portals and advanced Microsoft Excel.
- Independence & Judgment: Ability to manage priorities, recommend outcomes, and navigate approvals for exceptions and escalations.
- Communication & Influence: Advanced written/verbal skills; able to influence cross-functional partners and negotiate professionally with customers.
- Language Skills: Proficiency in English is desirable and fluency in additional languages as applicable (Mandarin, Japanese, Korean, Cantonese, Tagalog, Thai, Vietnamese, Khmer, Bahasa Indonesia) is required to support our global customer base.
Benefits
- Due to volume of applications, we regret only shortlisted candidates will be notified.
- Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.
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