Hybrid IT Support Engineer

at Degica Co, Ltd.

• Job title: IT Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: MacOS
• Location requirements: Hybrid, Musashino, Japan

About the role

• IT Support Engineer at KOMOJU offering first-line IT support to staff. Facilitating tech solutions in a hybrid work environment for windows and macOS systems.

Responsibilities

• Act as the first point of contact for IT support requests
• Troubleshoot common hardware, software, access, and connectivity issues
• Provide support both in person and remotely as needed
• Log, track, and manage tickets using Jira Service Management
• Prioritise issues appropriately and ensure timely follow-up
• Escalate complex, non-standard, or security-related issues with clear documentation
• Support employee onboarding and offboarding (laptop setup, account configuration, device handover)
• Perform routine device management tasks (e.g., MDM enrollment and policy verification)
• Provide basic identity and access support (account provisioning, group updates, MFA resets, login troubleshooting)
• Contribute to improving internal IT documentation and processes
• Follow internal IT and security guidelines, and contribute to improving documentation where needed.

Requirements

• Some experience supporting Windows and/or macOS environments (professional or educational background)
• Familiarity with fundamental IT support concepts (hardware, operating systems, applications, user access)
• Experience using a ticketing systems (Jira preferred) or willingness to learn
• Basic understanding of Google Workspace
• Foundational understanding of device management concepts (MDM)
• Clear and friendly communication skills when working with non-technical users
• Strong organisational skills and attention to detail
• Ability to recognise when issues should be escalated
• A proactive, self-driven mindset
• Comfort working in an evolving environment
• A service-oriented and approachable attitude
• You may be a fit if you:
• Enjoy helping people solve problems
• Are curious about how systems work and like figuring things out
• Feel comfortable working in a growing environment
• Take ownership rather than waiting for detailed instructions

Benefits

• Salary increase based on annual performance evaluation
• Profit sharing (paid twice a year)
• Hybrid system that allows both remote and office work
• Full social insurance (Kanto IT Software Health Insurance Association)
• Health checkups
• Sports club privileges
• Recreation facilities
• Language training (subsidized lesson fees of 10,000 to 20,000 yen/month)
• Self-study support (up to 100,000 yen per year)