Senior Consultant working in Programme Advisory on major UK infrastructure projects across various sectors. Contributing to transformational change and solving complex challenges within multidisciplinary teams.
About the role
- Consultant(e) Support Applicatif optimizing WebSuite for healthcare clients. Team collaboration for technical support and assurance of user satisfaction.
Responsibilities
- Make the use of the WebSuite solution effective and optimal for clients
- Ensure complete user satisfaction
- Provide Level 1 and 2 technical support and guidance
- Handle client requests (advice and troubleshooting)
- Diagnose software incidents and escalate them to development teams
- Support and advise clients in the use of our products
- Track request handling through our ticketing tool
- Maintain and update our knowledge base
Requirements
- Degree in computer science or a background in healthcare or accounting
- Knowledge of private-sector billing rules
- Strong interpersonal skills, team-oriented and service-minded
- Able to quickly understand client needs
- Able to adapt when handling incidents
- Discreet and committed to confidentiality
- Skilled at combining written communication with direct contact (phone, video)
- Previous experience with WebSuite or a similar solution
- Proficiency with ticketing tools such as ServiceNow
- Proficiency in English is a plus
Benefits
- Dedalus is committed to offering a motivating and rewarding work experience
- Promotes a culture where employees are encouraged to learn and innovate
- Commitment to diversity and inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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