Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Success Manager ensuring positive client experience by managing client relationships at Dedalus. Supporting clients in achieving business goals and digital transformation through cloud services.
Responsibilities
- Manage technical relationships with assigned clients;
- Understand client needs and drive new business opportunities together with the GC;
- Have a deep understanding of contracts and ensure their correct execution, balancing the interests of the client and Dedalus;
- Monitor cloud usage and behavior, identifying risks, threats, and opportunities;
- Be familiar with and apply vendor incentives, aligning them with client needs;
- Lead executive committees, presenting the Management Book with key service KPIs (Tickets, Crises, Actions, and Recommendations);
- Support clients in achieving their business goals and outcomes;
- Identify opportunities to modernize and advance the digital journey;
- Provide proactive guidance on products and services;
- Act in a consultative manner, supporting the adoption of modern technologies;
- Ensure clients understand the value of Dedalus' services, encouraging their continuous evolution;
- Encourage client participation in Dedalus' marketing and/or partner events.
Requirements
- Strong interpersonal skills;
- Enthusiasm and a positive attitude in daily activities;
- Active listening skills;
- Charisma and strong relationship-building ability;
- Proactivity, analytical skills, and critical thinking to propose solutions assertively, with a focus on delivery quality to the end customer;
- Experience in cloud computing environments (AWS, Azure, and/or OCI);
- Good verbal and written communication skills;
- Resilience, energy, and the ability to perform under pressure.
Benefits
- Flash Benefits for meal and food allowances;
- Transportation allowance/company shuttle;
- Health plan with dependent coverage;
- Dental plan;
- Life insurance;
- Pharmacy partnerships/discounts;
- Gym membership discounts/partnership;
- Telemedicine app offering telepsychology, nutrition, physical education, and more;
- Day Off;
- Childcare allowance;
- Inclusion assistance;
- Home office allowance (for fully remote positions only);
- Language training program;
- Private pension program;
- Certification program;
- Educational partnerships;
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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