Customer Experience Advisor resolving customer energy needs and delivering innovative solutions at Flogas. Supporting customers and teams while prioritizing excellent service in a dynamic environment.
Responsibilities
You’ll do energy right by all your customers
Helping set up a new account in double quick time for a mother with a newborn
Delivering innovative energy solutions for a national chain of retail stores
Take responsibility for finding answers to every query and solutions to every challenge
Ensuring homes and businesses across the UK have the energy they need, when they need it
Be an expert advisor and a talented negotiator who gets things sorted in double quick time
Support your team just like they’ll support you
Requirements
Experience in a role where you’ve worked with your customers to solve their problems
Proven experience of working in a busy environment, successfully prioritising and managing multiple tasks, whilst achieving great results
Good MS Office skills, and strong attention to detail
Talent for communicating clearly over the phone and in writing on email and web chat
The ability to negotiate well and be comfortable working with numbers – from customer bills to pricing
Drive to do right by your customers and your team
Benefits
Bonus (OTE of up to £150 a month)
Discretionary Bonus
Enhanced Pension Scheme
Life Assurance
EAP (Employee Assistant Plan)
Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
Extensive discounts from loved brands and major retailers
25 holidays + bank holidays with 1 additional volunteering day.
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