Customer Service role handling inquiries via phone and email for the Polish E - commerce shop. Involves customer support and web shop management.
About the role
- Customer Experience Advisor resolving customer energy needs and delivering innovative solutions at Flogas. Supporting customers and teams while prioritizing excellent service in a dynamic environment.
Responsibilities
- You’ll do energy right by all your customers
- Helping set up a new account in double quick time for a mother with a newborn
- Delivering innovative energy solutions for a national chain of retail stores
- Take responsibility for finding answers to every query and solutions to every challenge
- Ensuring homes and businesses across the UK have the energy they need, when they need it
- Be an expert advisor and a talented negotiator who gets things sorted in double quick time
- Support your team just like they’ll support you
Requirements
- Experience in a role where you’ve worked with your customers to solve their problems
- Proven experience of working in a busy environment, successfully prioritising and managing multiple tasks, whilst achieving great results
- Good MS Office skills, and strong attention to detail
- Talent for communicating clearly over the phone and in writing on email and web chat
- The ability to negotiate well and be comfortable working with numbers – from customer bills to pricing
- Drive to do right by your customers and your team
Benefits
- Bonus (OTE of up to £150 a month)
- Discretionary Bonus
- Enhanced Pension Scheme
- Life Assurance
- EAP (Employee Assistant Plan)
- Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
- Extensive discounts from loved brands and major retailers
- 25 holidays + bank holidays with 1 additional volunteering day.
- Enhanced Family Friendly Leave
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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