Electrician for customer service specializing in fire protection systems in Darmstadt. Responsible for installation, maintenance, and expansion of fire safety systems.
About the role
- Customer Support Representative assisting DaySmart customers via phone, chat, and email while resolving technical inquiries about innovative software solutions. Join a supportive team environment with flexible working options.
Responsibilities
- Provide superior customer service to DaySmart customers via phone, chat, and email.
- Field trouble-shooting questions over the phone, chat, and email regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels.
- Field general use questions about our software and additional services.
- Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites.
- Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customers software.
- Participate in daily departmental meetings communicating recent customers issues and concerns.
- Communicate possible software bugs and customer-specific database issues to senior teammates and management.
- Special projects assigned as needed (For example: mobile app testing, beta version testing, customer follow-up in response to reviews, database conversion, etc.)
Requirements
- Proficient in using Windows and Microsoft Office Suite.
- Prior customer service experience.
- Positive attitude.
- Excellent written and verbal communication skills.
- Attention to detail.
- Strong problem-solving skills.
- Ability to adapt quickly.
- Ability to work until 8pm or later on weekdays.
- Ability to be on call on weekends and holidays.
Benefits
- Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
- 401k plan with company match on your contributions.
- Open PTO and a generous paid holiday schedule.
- Supportive work environment with the flexibility to work where/how you want in-office, remote, or hybrid.
- Opportunities to ensure you are always learning and growing.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Monteur für den Kundenservice bei GFA Gesellschaft für Anlagenbau mbH, verantwortlich für Wartung von Brandlöschanlagen und Kundenservice. Reisetätigkeit und Bereitschaft zum Notdienst sind erforderlich.
Monteur für den Kundenservice in München. Wartung und Inbetriebnahme von Brandschutzanlagen mit Reisebereitschaft und Kundenkontakt.
Elektriker für den Kundenservice bei GFA Gesellschaft für Anlagenbau mbH in Blankenfelde - Mahlow. Verantwortung für die Inbetriebnahme und Wartung von Brandmeldeanlagen und Löschanlagen.
Electrician for customer service responsible for installation and maintenance of fire protection systems. Collaborating with clients and ensuring system compliance in Blankenfelde - Mahlow, Germany.
Service Technician responsible for maintaining and commissioning fire protection systems. Engaging in modifications, travel, and on - call duties for client service in Munich.
Technician for maintenance and commissioning of fire protection systems in Germany. Requires an apprenticeship as a gas and water installer or similar.
Agent(e) de service à la clientèle, répondant aux demandes liées aux primes à Beneva. Analyse des dossiers et traitement des appels concernant les modalités de paiement, tant en français qu’en anglais.
Support Specialist assisting customers with technical issues and system troubleshooting. Working with IBMi and Windows systems from a hybrid location in Beirut, Lebanon.
Customer Service Representative supporting Sylter Swim Academy's operations in Sylt and Hamburg. Managing bookings and ensuring excellent customer experiences for swimming lessons.