Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Support Representative assisting DaySmart customers via phone, chat, and email while resolving technical inquiries about innovative software solutions. Join a supportive team environment with flexible working options.
Responsibilities
- Provide superior customer service to DaySmart customers via phone, chat, and email.
- Field trouble-shooting questions over the phone, chat, and email regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels.
- Field general use questions about our software and additional services.
- Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites.
- Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customers software.
- Participate in daily departmental meetings communicating recent customers issues and concerns.
- Communicate possible software bugs and customer-specific database issues to senior teammates and management.
- Special projects assigned as needed (For example: mobile app testing, beta version testing, customer follow-up in response to reviews, database conversion, etc.)
Requirements
- Proficient in using Windows and Microsoft Office Suite.
- Prior customer service experience.
- Positive attitude.
- Excellent written and verbal communication skills.
- Attention to detail.
- Strong problem-solving skills.
- Ability to adapt quickly.
- Ability to work until 8pm or later on weekdays.
- Ability to be on call on weekends and holidays.
Benefits
- Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
- 401k plan with company match on your contributions.
- Open PTO and a generous paid holiday schedule.
- Supportive work environment with the flexibility to work where/how you want in-office, remote, or hybrid.
- Opportunities to ensure you are always learning and growing.
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Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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