IT-Infrastructure Consultant focusing on IT-Service Desk and Workplace Services at Dawonia Management GmbH. Engaging in 1st and 2nd level support within a dynamic IT environment.
Responsibilities
Active participation in our IT Service Desk team providing 1st- and 2nd-level support
Central point of contact for our employees for all IT-related questions regarding the digital workplace
Issue, administration and lifecycle management of IT equipment (clients/workstations, mobile devices, accessories)
Management of the leased printer fleet, including coordination and oversight of external service providers
Delivery of end-user training on Microsoft 365, collaboration tools and mobile devices
Participation in the planning, design and implementation of modern IT infrastructure and workplace solutions
Optional: Support in network operations and documentation (LAN / WAN / WLAN)
Requirements
Completed IT-specific training (e.g., Fachinformatiker / IT specialist) or an equivalent qualification
Initial practical experience in IT support (1st/2nd level) and in service-oriented IT environments
Confident handling of Windows client systems and common enterprise software
Ideally: experience with printer and print server operations
Basic networking knowledge (TCP/IP, LAN/WLAN) is desirable
Strong service and customer orientation, team spirit and an independent, structured working style
Very good German and good English skills, both written and spoken
Benefits
Challenging and engaging tasks for people who enjoy taking on challenges
A future-proof role in a highly skilled, modern working environment with many specialists
Attractive remuneration with flexible workplace and working-time arrangements (partial remote work possible)
Generous annual leave of 30 days; additionally, employees have days off at Christmas and New Year’s Eve
Employer-funded supplemental health insurance and an excellent company pension scheme
After the probationary period, the possibility to apply for a Dawonia apartment
Dawonia Academy for professional and technical development
Employee offers as part of corporate health management, e.g., JobRad (bicycle leasing)
A range of Voiio offerings for work–life balance, e.g., virtual childcare
Corporate benefits in the form of various employee/company discounts
Exciting employee events, such as Dawonia "Thank You" Day, Architektour, Christmas party and summer festival
SUSTAINABILITY is a key priority for us!
Job title
IT Infrastructure Consultant – Focus on IT Service Desk and Workplace Services
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