ServiceNow Architect ensuring solutions meet business objectives while guiding complex implementations for government clients. Collaborating with project teams to deliver high - quality ServiceNow solutions.
About the role
- ServiceNow Architect responsible for platform ownership and technical administration at Datasite. Leading enhancements, integrations, and governance in a hybrid environment.
Responsibilities
- Own the technical administration and engineering of the ServiceNow platform
- Lead initial builds, major enhancements, and re-architecture efforts in new or low-maturity environments
- Design and enforce platform standards for:
- Configuration vs customization
- Data models and CMDB structure
- Roles, groups, and access controls
- Build and maintain advanced:
- Flow Designer automations and workflows
- Forms, UI policies, business rules, and scripts
- Integrations with identity, asset, endpoint, and finance systems
- Act as the technical escalation point for complex platform issues
- Guide platform upgrades, patching, testing, and release planning
- Establish governance, documentation, and change management practices
- Partner with stakeholders to translate business requirements into scalable technical solutions
- Mentor and provide technical guidance to other ServiceNow administrators or engineers
Requirements
- 5+ years of hands-on experience administering and engineering ServiceNow
- Proven experience building or implementing ServiceNow in a new or early-stage environment
- Deep knowledge of:
- ServiceNow architecture and data model
- ACLs, roles, and security design
- Flow Designer, workflows, and scripting
- CMDB fundamentals and data quality management
- Strong ability to balance speed of delivery with long-term maintainability
- Excellent communication skills and comfort working with both technical and non-technical stakeholders
- Experience with Jira or Jira Service Management
- Experience supporting ITSM, ITAM, SAM, or HAM modules
- Experience with integrations (REST, APIs, identity providers, endpoint tools)
- ServiceNow certifications (CSA required; CIS or higher preferred)
Benefits
- Flexible working hours
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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