Senior Product Owner driving HR Service Delivery solutions leveraging ServiceNow capabilities. Collaborating with Agile teams to optimize employee experience and deliver high - priority HR products.
TD
Hybrid ServiceNow Business Process Champion – Workflows, Integrations, Innovation
Posted 2 days ago
About the role
- ServiceNow Business Process Champion ensuring the platform solves business problems. Leading collaboration between ServiceNow technical teams and business stakeholders in TD.
Responsibilities
- Lead workshops to map current processes and design workflows to leverage ServiceNow capabilities to meet business outcomes
- Convert business requests into structured, detailed stories and functional specifications
- Market, communicate and utilize platform features and functions to meet business needs
- Lead business acceptance testing to ensure technical delivery meets business needs
- Act as a "super user" to train business staff on designed solutions and drive adoption
- Define and monitor success metrics for business stakeholders
Requirements
- 3-5 years' experience as Business Analyst, Process Consultant, or Project Manager
- 3+ years' experience with the ServiceNow Platform (ITSM, Service Catalog, Workflows, Integrations, APIs, Now Assist, Process Mining)
- Deep understanding of Agile/Scrum and NowCreate methodologies
- Strong grasp of ITIL v4 Frameworks
- Proven ability to communicate effectively, facilitate workshops between business & technical resources
- Strong technical writing/documentation skills
- Required Certifications: Certified System Administrator (CSA), Certified Practitioner Business Process Analyst (BPA)
- Preferred Certifications: Certified ServiceNow Platform Owner (CPO) and ITIL v4
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
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