Senior Product Owner driving HR Service Delivery solutions leveraging ServiceNow capabilities. Collaborating with Agile teams to optimize employee experience and deliver high - priority HR products.
About the role
- ServiceNow Platform Engineer providing technical and consultative support for complex technical matters. Involves analyzing, designing, and developing systems using ServiceNow platform.
Responsibilities
- Provide technical and consultative support on complex technical matters.
- Analyze, design, and develop systems based upon user specifications.
- Manage and resolve issues against ServiceNow applications.
- Advise internal teams regarding process and technology inefficiencies within the platform.
- Perform routine maintenance to include performance monitoring and error identification/remediation.
- Provide training and knowledge across the platform to internal teams and external business partners.
Requirements
- Bachelor's Degree or 4+ additional years of equivalent experience.
- 5+ years of ServiceNow platform engineering or related technical experience.
- Configuration and modification of the ServiceNow platform in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, and more.
- Familiarity with the User Experience Tools, Service Intelligence, and Service Experiences.
- Knowledge and Experience working with Web Services, REST, JSONv2.
Benefits
- health insurance coverage
- wellness program
- life and disability insurance
- retirement savings plan
- paid leave programs
- paid holidays
- paid time off (PTO)
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