Hybrid Solution Architect – ServiceNow

at Datacom

• Job title: Solution Architect – ServiceNow
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, ETL, ITSM, JavaScript, ServiceNow, SOAP
• Location requirements: Hybrid, Auckland, New Zealand

About the role

• Solution Architect leading end-to-end migration of IT service management platform to ServiceNow at Datacom. Responsible for defining architecture, driving migration strategy, and working with cross-functional teams.

Responsibilities

• Define the target ServiceNow architecture for ITSM/ITOM/ITBM (and other modules as needed) including data model, CMDB design, security model, tenancy, and scalability considerations.
• Own migration strategy and plan: discovery, data mapping, ETL, testing, cutover, and rollback approaches.
• Design and manage integrations (REST/SOAP, MID Server, LDAP/SSO, event ingestion, third-party tools) and advise on integration patterns and middleware.
• Lead configuration and customization guidance: scoped app strategy, scripting standards (JavaScript), update set management, source control, CI/CD pipelines and release management.
• Establish platform governance, development standards, coding conventions, and testing/QA processes.
• Collaborate with product owners, service teams and senior stakeholders to prioritise requirements, run workshops, and translate outcomes into solutions.
• Mentor delivery teams and contractors, review technical designs, and perform architecture risk and performance assessments.
• Support vendor/partner selection and manage technical relationships where external delivery is used.
• Ensure alignment with security, compliance and change-control requirements.

Requirements

• Proven ServiceNow Solution Architect experience leading enterprise migrations or large-scale platform implementations.
• Deep knowledge across ServiceNow modules (ITSM, CMDB/Discovery, ITOM, ITSM integrations); hands-on configuration and development experience.
• Strong experience with data migration: discovery tools, data mapping, transformation, reconciliation and validation.
• Solid integration architecture skills: REST/SOAP, MID Server, LDAP/SSO, webhooks, message queuing patterns.
• ServiceNow certifications (CSA or higher, CIS, CIS-ITOM desirable) and solid ITIL/enterprise process knowledge.
• Excellent stakeholder, workshop and communication skills—able to influence senior leadership and technical teams.
• Experience establishing governance, CI/CD and source-control for ServiceNow development.
• 7+ years in enterprise architecture or solution architecture roles, with evidence of delivering business outcomes from platform changes.
• Nice-to-have: Experience with ServiceNow Discovery, Orchestration, Event Management, or HR Service Delivery modules.
• Previous experience in a large systems integrator, MSP or enterprise IT organisation.
• Familiarity with cloud platforms (AWS/Azure) and security/compliance frameworks.

Benefits

• social events
• chill-out spaces
• remote working
• flexi-hours
• professional development courses