Management Analyst providing data collection and analysis for federal clients. Tailoring services for civilian, defense, and private - industry sponsors.
About the role
- IT Configuration Management Analyst managing CMDB data quality and lifecycle for Datasite. Partnering with ITSM and ServiceNow teams to ensure data governance and accuracy.
Responsibilities
- Maintain and improve CMDB data accuracy, completeness, and consistency within ServiceNow
- Monitor and remediate CMDB health issues, including: Duplicate CIs, Stale or orphaned records, Incomplete attributes, Broken or missing relationships
- Support CI lifecycle processes: Creation, Updates, Retirement / decommissioning
- Review and manage CI relationships (applications, services, infrastructure, dependencies)
- Partner with ITOM, ITAM/SAM, and endpoint teams to align discovery and data ingestion sources
- Assist with CMDB governance activities, including: CI class usage standards, Attribute ownership, Data certification processes
- Run CMDB audits, reconciliations, and health dashboards
- Support change, incident, and problem teams by ensuring CMDB data supports operational workflows
- Document CMDB standards, procedures, and data definitions
Requirements
- Bachelor’s degree in IT or a related field
- Minimum of 5 years of experience working with CMDB data in ServiceNow
- Experience with the implementation and configuration of ServiceNow CMDB
- Strong understanding of ServiceNow CMDB structure and CI classes
- CI lifecycle management
- CI relationships and dependency mapping
- Experience analyzing and improving data quality
- Ability to work cross-functionally with technical and process teams
- Strong attention to detail and documentation skills
- Experience with ServiceNow ITOM Discovery or Service Mapping
- Exposure to ITAM, SAM, or HAM data models
- Experience supporting ITIL-based processes (Incident, Change, Problem)
- Familiarity with data certification, reconciliation, or audit activities
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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