Technical Product Owner shaping high quality technical solutions at Sky. Collaborating with product colleagues, engineers, and teams to deliver innovative products and services.
About the role
- Senior Technical Business Analyst resolving complex customer issues. Collaborating with government clients to implement technology solutions and provide strategic consultation.
Responsibilities
- Collaborate with government clients to gather, analyze, and document complex business and system requirements, translating them into detailed functional specifications and user stories.
- Act as a liaison between clients and technical teams to ensure mutual understanding of requirements and provide ongoing support.
- Provide strategic consultation to stakeholders and leadership, aligning system capabilities with business objectives and compliance standards.
- Identify and recommend system enhancements or new features based on client feedback, industry trends, and product expertise.
- Serve as the escalation point for critical or at-risk client accounts, addressing support issues promptly and effectively.
- Partner cross-functionally with engineering and product teams to escalate and resolve high-impact client issues, bugs, and advanced technical challenges.
- Proactively identify at-risk clients, initiate early engagement, and collaborate with internal teams to ensure client satisfaction.
- Mentor junior analysts and foster a culture of continuous improvement and knowledge sharing.
- Stay informed on industry trends, government regulations, and emerging technologies to guide solution design and client strategy.
- Communicate clearly and professionally with stakeholders at all levels, including executives, technical teams, and end users.
- Resolve support requests in accordance with established guidelines and service level agreements.
- Apply advanced SQL skills to investigate and resolve complex support cases efficiently.
Requirements
- 5+ years of experience in business analysis, systems implementation, or consulting, with a strong focus on government or public sector projects.
- Expert-level understanding of ERP systems and enterprise platforms, including finance, HR, procurement, and case management modules.
- In-depth knowledge of public sector regulations, compliance standards, and operational frameworks.
- In-depth knowledge of Puerto Rico governmental accounting laws, regulations, and standards.
- Advanced proficiency in business process modelling, requirements elicitation, and translating complex business needs into actionable technical specifications.
- Highly skilled in Microsoft Office Suite, especially Excel (pivot tables, macros), Word, PowerPoint, and Outlook; familiarity with Microsoft Project and Access is a plus.
- Bilingual fluency in English and Spanish, with proven ability to communicate effectively across diverse stakeholder groups.
- Demonstrated leadership and mentoring experience, guiding junior analysts and contributing to team development and performance.
- Self-starter with excellent time management skills, able to prioritize and manage multiple initiatives in a remote-first, fast-paced environment.
- Solid understanding of SQL and database concepts, with the ability to collaborate effectively with technical teams on data-related initiatives.
- Willingness and ability to drive within Puerto Rico and conduct in-person customer visits.
Benefits
- Flexible Time Off – Take the time you need to rest, recharge, and live your life.
- Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
- Work From Home Reimbursement – Support a productive home office environment.
- Private health, vision, dental and life insurance – 100% Employer-Paid. Comprehensive coverage for you and your family.
- On-Demand Mental Health Support – Access to Headspace and other wellness tools.
- Pension Plan and Retirement options
- Online Learning Platforms – Fuel your professional development.
- Competitive Salary & Bonuses – Your contributions are valued and rewarded.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Business Analyst in IT for the insurance sector at DXC Technology. Act as a link between business and technology, delivering functional requirements and project management.
Business Analyst at Genesco driving clarity by gathering and documenting business requirements. Collaborating with business and technical teams to facilitate effective communication and ensure quality solutions.
Business Analyst internship at Capgemini focusing on client projects in insurance. Collaborating with agile teams to gather requirements and improve business processes.
Business Analyst role in the insurance sector at Capgemini. Contributing to agile teams and improving business processes through technology implementation.
Business Process Analyst responsible for evaluating and optimizing processes to improve efficiency at Sentinel Technologies. Collaborates with stakeholders for process improvement in Tucson, AZ.
Product Manager managing essential journeys within Sicredi's digital channels. Focused on enhancing user experiences and ensuring alignment with overall product strategy.
Analista de Gestão e Processos Pleno improving governance and process efficiency at Ipiranga. Engaging with multiple teams to enhance decision - making and operational excellence.
Product Manager focusing on digital channels, driving improvements and strategies at Sicredi. Collaborating across teams to enhance user experiences and product outcomes.
Analista de Negócios PL no Sicredi focado em desenvolver soluções para o agronegócio. Buscando identificar oportunidades e gerir produtos de crédito.