Managing Consultant in Enterprise Architecture bringing individual solutions to medium - sized businesses and public administration. Lead projects and develop consulting offerings in a growing consultancy firm.
About the role
- IT Help Desk Agent in a hybrid role supporting clients with hardware and software issues in Hamburg. Engage with team members to provide effective IT solutions.
Responsibilities
- Professionally accept and log incoming software and hardware issues in a large-customer environment
- Handle incidents in the ticketing system: prioritization, classification and documentation
- Perform error analysis and initiate appropriate corrective measures
- Provide first-line assistance and solutions via remote support
- Escalate incidents to downstream teams when necessary
Requirements
- IT affinity and strong communication and teamwork skills
- Very good German language skills, spoken and written; English skills are a plus
- Confident handling of Windows 10 and Microsoft Office 365
- Nice to have: completed vocational training in IT or professional experience in IT support
Benefits
- Apply without a cover letter
- Remote work possible after the probationary period
- Modernly equipped office building on the Elbe with height-adjustable desks, two monitors per workstation, quiet and breakout rooms, and an on-site fitness center with a personal trainer and yoga classes
- Central location with good public transport connections (train, bus) and car access, including free parking
- Employee referral bonus for successful hires
- Subsidy for the Deutschlandticket, JobRad (company bike), access to Corporate Benefits, an employee fan shop, subsidy for the company pension scheme, and more
- Support for personal and professional development, e.g., offering ITIL Foundation certification after successful onboarding
- Promotion of team spirit through regular company events such as summer parties and Christmas celebrations, and sponsorship for employees' participation in sporting events (e.g., the HafenCityRun in Hamburg)
- Family-friendly working conditions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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